Rocky's Ace Hardware — Local services in Rockport

Smith Ace Hardware in Rockport, MA is an outstanding destination for all your hardware needs. From my recent visit, I can confidently say that the staff members at this store are not only friendly and approachable but also highly knowledgeable and informative.

Upon entering the store, I was warmly greeted by the staff, creating a welcoming atmosphere. They were attentive to customers and readily available to assist with any inquiries. Whether it was locating a specific item or offering advice on the best tools for a particular project, the staff members demonstrated a genuine willingness to help.

What impressed me the most was their extensive knowledge of the store's inventory. They seemed well-versed in the products available, even those that were less commonly sought after. If you're unsure about what you need or looking for suggestions, the staff at Smith Ace Hardware will provide you with accurate and helpful information, ensuring you make an informed decision.

Additionally, their willingness to go the extra mile stood out during my visit. They actively engaged in conversations, listened attentively, and asked relevant questions to better understand my requirements. This level of personalized attention made me feel valued as a customer and reassured me that I was in capable hands.

Overall, Smith Ace Hardware in Rockport, MA is a top-notch establishment with a friendly and knowledgeable staff. Their commitment to customer service and their dedication to helping customers find what they need make them an excellent choice for all your hardware needs. Whether you're a seasoned DIY enthusiast or a novice in need of guidance, you can count on the staff at Smith Ace Hardware to provide a positive and...

$400 lawnmower from Ace in Rockport. It's burning oil, rattles and dies. I've had it for less than 6 weeks. I've been using lawnmowers for 20+ years and this has been the worst purchase I've ever made. Ace customer support line told me it's past the 30 day return policy. They won't stand behind their product. They couldn't have cared less. They didnt even ask me any questions about what symptoms the lawnmower was displaying. $400 down the drain. I've used this lawn mower fewer than ten times on a lawn that is 70feet by 70feet. Nothing but bad experiences with Ace Hardware both in Gloucester and in Rockport. They sold me a wheel barrow that was missing a support arm for the wheel assembly and blamed me for the missing part. I should have learned my lesson the first time....

Terrible store. 3rd time in a row I’ve gone for something that’s “in stock” in the store at this location, just to find out said item is out of stock. One of the 3 times I even ordered for pickup and was charged for an item that they lied about having in stock. Would be one thing if they were understaffed but every time I’m in there there’s at least 5 employees working. You’re telling me not one of them can update the stock online? Not making the mistake of taking my...