Norman's Hallmark Shop — Local services in Rockville

My overall experience at this location was excellent! I went to this location with my daughter to get some thank you pop-up cards, as a thanks to the staff at the hospital my mother was on treatment at. The gentleman that helped us find the cards had already clocked out for the day. But was still happy to help, which I believe was absolutely above and beyond perfect five-star service! I bought not only three cards but some stickers that he pointed out. Plus his co-worker was also helpful wrapping up or transaction and asked if we were members of the reward program which I didn't remember if we were. So she checked the system to see and got us all set up with that also. We are truly appreciative as to how helpful...

Love the store but what a horrible manager I went to pick up a order that I purchased online and an employee was helping me he couldn’t fine the order so we went on the floor to see if they still had it at the store. He handed me the item n as we walked to the front I asked him if he needs to see my id or anything n she walks behind us n says yea you can’t just pick up an item and walk out. I responded well I paid for my item that’s why I asked with the same vibe. Ridiculous for her to think I’m just taking items. Never coming back to this store not my fault you Dnt train your employees right for...

Beautiful store with a wonderful variety of cards, gifts, candy, ormaments (seasonal and other), jewelry, candles and one-of-a-kind items. The staff is friendly and professional, able to offer advice and ideas to meet your needs. Products are priced competitively and are a good value for the cost. Banners Hallmark is my favorite shop for all my card and gift needs, plus I never leave without treating myself to a little something. If you haven't...