Alarm New England Hartford CT — Local services in Rocky Hill

The Alarm New England DIY model was something I didn't even know existed! I had evaluated other major name systems, but for the price, Alarm New England couldn't be beat. The package full of my security equipment arrived on time and the in the box instructions were very easy to use. The online tutorials were straight forward and made the DIY set up process easy. Alexandra and Derek were then there to hold my hand post installation to verify everything was functioning.The best part is all support happened remotely via a web meeting; even the drawing of my house layout. I love all of the new alarm features too! Not only do we now have the security sensors and motion detectors, I also have a web-camera, thermostat control, remote light switch AND a keyless lock. The best part is, everything can be controlled from my iPhone. So easy to setup and use, I can't...

When the Bourque family retired from the business, Alarm N.E. was the new company. Based on my experience HB Alarms was infinitely better!!! However, everyone should retire when they're ready. Paid monthly fee for monitoring but was required to "test" my own system to be sure it was operational. So, what was I paying for? Stopped monitoring account 6 months ago because I wasn't getting service I expected. When I had a problem in the last thunderstorm and called, a very nice young woman assisted me to the best of her ability, for which I was grateful. But the situation wasn't resolved. Next day I asked for help again but was refused because I'd canceled my monitoring account. Even after I offered to pay...I'd been a customer of HB for many years and have had the system for over 30 years. I just...

Not sure where the positive reviews come from. I just kicked them out of my house. Total bait and switch. The two installers seemed like ok guys but are unfortunately used to ticking people off. First they said they could use my old ADT system. Then they couldn't once they arrived. Then it was extra money to actually have smoke detectors work. Then extra money to have CO. Then my phone line can't be used and they have to charge more for hardware and more for monitoring. Thomas Gagliard the sales person has no moral compass...