The UPS Store — Local services in Rogers Park Township

I know everybody doesn't love dogs (fear, disinterest, allergies), but it is SO MUCH EASIER to run errands when you can walk your dog simultaneously and scratch something off your to-do list. I've come here on my own when I didn't want to awkwardly ask, "Can she come in too?" But there was one time maybe a year ago where I was already walking her and needed to drop off a package. I forgot what it was. I waited outside until all the customers left and poked my head in. The workers waved me in, let me go to the kiosk, and I was in and out within minutes.

I tried again this weekend, fully still expecting for someone to turn me around. Nope! Not only were the two guys inside immediately interested in my dog, but one of them pulled out a bag of treats and asked if they were "too big" or could he give my dog one. I was pleasantly surprised.

She can be a barker if she doesn't like someone and they approach her (or just walk backward suspiciously), but she was totally quiet besides putting two paws on the counter to spy on the employees. My dog demolished that treat so fast that I don't even think she bothered chewing it. I didn't catch either guy's name, but the one who fed her was about average height with a short cut. Super nice. I REALLY appreciate that they were so nice to my four-legged, unemployed BFF. I feel like I'm going to have a tough time with her thinking we should go to the UPS Store every time we walk by now. Her memory is long. Thanks...

Terrible customer service. Manager onsite is lazy moving 1 package at a time to the back. Allowed a drama queen customer to insist the line move where HE wanted it because HE was crammed and went into some sort of La Cage Aux Folles Drama. Forced to move off counter to accommodate drama queen and wait 15 minutes holding a bag weighing in excess of 40lbs.

Get to the counter and show my UPS return no package code that Amazon charged me for and this threw the manager into a tizzy about how he wasn't accepting any packages that were not boxed and that he would throw out the package and I would not get my refund.

I asked, " Isn't this UPS?" He said " YES" and so I showed him the UPS label on the bag which was slapped onto the bagged, shipped on the bag, and delivered to me by UPS with no box.

He again said he would throw it out and refuse me a refund.

Fortunately, I had Amazon on the phone at the time who was surprised by the drama queen insisting to stage the room for his purposes and the manager trying to sell me a $15 dollar box for a package that his own company delivered with out a box.

Complete waste of time. Amazon was so incensed they refunded the full amount including the $4.99 return fee.

These UPS employees should go to work for the post office where their lack of customer service, rudeness , apathy, and laziness would surely be rewarded.

Meanwhile AVOID the Saturday afternoon follies here if you value your...

Update: I shipped 16 boxes from Chicago UP store #5757. Of the 16 boxes shipped, 3 were lost by UPS—a failure rate of 18.95%. Among my lost items: a Martin Sigma acoustic guitar valued at $2799 new and $699 used; a box of important documents; and a box of designer clothes (4 Diane Von Fusteinberg & 2 Helmut Lang dresses) valued at $1500. UPS refunded me cost of shipping and $100 for each lost box.The store informed me that they have a whole UPS warehouse nearby with lost items. My guitar was apparently sighted there by a driver and went missing the next day. Who stole it if the warehouse is accessible only to UPS employees.Bottomline: IF YOU WISH TO LOSE SHIPPED ITEMS & LOSE MONEY, USE UPS. Their motto: We will lose 18.75% of your shipped items.

First Review before update: The manager at store #5757, Stephan Z, a US Armed Forces Vet, is an excellent employee. We shipped a large array of boxes from midwest to west coast. Three of the boxes were lost and we were unsuccessful in filing claims for them online due to glitches on the claim portal. Stephan went over and beyond to assist us. He is so dedicated to his job, so good at trouble shooting problems, and excellent at customer service and support. Keep promoting him up the chain as he is a highly valuable employee and...