Hollister Co. — Local services in Rogers

Personally, I like the store and its location, but the customer service experience can be improved. I enjoyed how organized the store is based on how they lay everything out (5/5) and the location is great for good experience to have around the community (5/5). However the customer experience needs a bit of adjustment when it comes to customer service and should be universal. The staff energy seems stand off and don't seem like they want to be engaging toward customers that may want help. I can tell they are more dedicated on completing their tasks (which I give them 5/5 for hard work) but sometimes customers need suggestions when it comes to them being uncertain about style. The regulars may know what they like but when it comes to new people in the store they need that. I give them a compelling complement on their transaction service which was very nice of them. But checking up on your customers can be a bonus. Customers are guests and should be checked on to be sure they are comfortable with what they are looking for. So overall customer experience is a 3/5 in my opinion and can do better to show more momentum toward welcoming others even if they are...

The staff were really insane. I got online orders to return in store. The order was shipped in more than one package and provided a recipient for every package. It would have been very easy to process the return if used order number. Rather than that the staff used the receipt number and separated the items based on the provided receipts and used receipts to process all the order individually. This process was a time taking and spent around 30 mins. If provided order number was used, then all the items would have been considered as one...

This location was uncomfortably hot. Trying on clothes in a 90-degree room is not ideal. The line for the dressing rooms was incredibly long, and after waiting for 30 minutes, I finally got in. However, the rooms were so small that a toddler would struggle to fit in. The room was crazy dark, which seems odd for looking at clothes…Additionally, one of the rooms was closed off with an oddly aggressive note. Checkout also took forever as the employees chatted with each other and kept stopping to yell...