Blue Nile — Local services in Roseville

On March 17th, I brought my Sky Blue Topaz Round Rope Bracelet into the Roseville Galleria showroom to see if it could be re-sized. The salesman assisting me took me back to the office, measured the bracelet and my wrist, and worked with me for the better part of an hour to design two new pieces of jewelry to be created out of the three excess links to be removed from the bracelet: a pair of studs and a pendant. The bracelet, the stud earrings, and the pendant were intended to be the "something blue" for both my partner and I for our upcoming wedding in October. I handed over the bracelet and the salesperson sent it away for re-sizing. He helped me choose a chain that would best fit the setting on the pendant, and I paid for the chain, which was shipped to the store less than two weeks later. However, I received no notification that my bracelet had been received, no tracking information, nothing - just radio silence.

No one had informed me that what I had turned the bracelet in for - to be re-sized and parts re-allocated - could not be done.

I would not receive any updates about my bracelet until two months later. No progress had been made; it was as if the warehouse had only just received my bracelet overnight. Because of this gap in time, I am convinced that my jewelry was lost, and everything that follows is just an attempt by Blue Nile to cover up the fact that they lost my valuable, personal property.

On May 14th, I received an email from from Customer Service stating that they received my order "without a return authorization" and asked how I would like to proceed: would I like the bracelet re-shipped, refunded, exchanged, or shipped to a UPS hold location? There was no mention of the re-sizing being made, nor of the two additional pieces of jewelry, which was disconcerting. This email caused a lot of confusion, and led to a series of utterly unhelpful correspondence with Customer Service and, at one point, the Roseville Showroom. At this point in time (over two months now) not one person had informed me that my bracelet could NOT be re-sized and the two additional pieces could NOT be made. I was never told by the salesperson or by Customer Service. This information is no where to be found in my original order when the bracelet was first purchased. I was never informed that this bracelet could not be re-sized - not once.

On May 30th the Roseville Showroom called me and FINALLY told me the truth - that this bracelet cannot be re-sized due to the complexity of the piece. Again, I was NEVER informed of this, not until this phone call - and I had to drag the truth out of the showroom rep. Again, this information should have been known and communicated to me either when I purchased the bracelet OR, most glaringly, when I brought the bracelet in to be re-sized. However, due to the salesperson's lack of competence on March 17th, I handed over this bracelet willingly, not knowing at the time that I would never get it back or have the chance to take it to a competent, honest jeweler.

I have been hurt, gaslit, and sickened by this entire process, and dealing with Blue Nile has been the most stressful customer service experience of my life. This entire ordeal could have been easily avoided on March 17th if I had been simply told that this bracelet could not be re-sized. Instead, Blue Nile has wasted hours of my life and still, I have zero confidence that this nightmare is even close to being over.

Blue Nile destroyed what was supposed to be a beautiful part of my wedding, as my partner gave me this bracelet as a gift and I, in return, was planning to gift her a pair of earrings made from this same bracelet so we would both share our "something blue" together on our wedding day. I'm heartbroken, sick to my stomach, and furious at the way I have been treated by Blue Nile and hope my experience may help someone else...

My fiancé and I were very pleased with our experience at Blue Nile and felt we wanted to leave a review to help others feel comfortable if they are considering Blue Nile.

I purchased my fiancés engagement ring from another jeweler but when shopping for a wedding band to compliment her ring, we stopped at a lot of different jewelers and then to our surprise we found a ring she absolutely fell in love with at Blue Nile.

I don't think we would have even considered Blue Nile if the showroom in Roseville wasn't there. Being able to walk in and see the ring in person and speak with associates that weren't pushy salesmen made all the difference. The staff aren't paid commission and so they didn't play any of the frustrating sales tactics and games that EVERY other jeweler in the mall did.

We worked primarily with Jacob Lovejoy and he was courteous, respectful and helpful throughout the process. Even when we made the mistake of ordering the wrong size and it became apparent the next day as my fiancés fingers were more swollen. It was a very simple (almost no questions asked) process to return the ring and we were able to immediately re-order a better fit.

No long wait times for the rings to be shipped and both rings were perfect and without any visible flaws whatsoever (we even got to look at the rings under magnification and inspect all the small diamonds, prongs and scallops settings which were meticulous and appear to be very secure and symmetrical.

If it weren't for the showroom and employees there, we may not have gone with Blue Nile because with an online company this large there are some people that have had negative experiences and those are typically the reviews you see online on reddit and google.

Our experience was very good and I would recommend Blue Nile if you have a showroom near you. They have great sales throughout the year with steep discounts. My advice is to have any jewelry you purchase shipped to the showroom so you can inspect it and ensure proper fit before...

I recently purchased a pair of diamond earrings from Blue Nile and could not be happier with the experience.

I particularly recommend working with a consult from BN. I have had several consultations over the years and find these sessions very helpful and educational.

For the diamond earrings this time, I had the pleasure of working with Jacob Lovejoy from the Roseville Galleria store. Jacob is fantastic! He is passionate about what he does and has a genuine interest in helping me find the ideal pair. Jacob took the time to understand my preferences, ensuring that every option presented was tailored to my needs. His expertise was also evident as he explained the nuances of diamond quality. He patiently answered all my questions, making me feel confident and informed throughout the selection process.

What truly set this experience apart was the Jacob's keen eye for detail and commitment to excellence. He meticulously examined the diamonds we shortlisted, highlighting the unique characteristics of each one and how they complement each other as a pair. This level of dedication ensured that I found earrings that are not only beautiful but also match perfectly in terms of quality and aesthetics.

In the end, I received a stunning pair of diamond earrings that I absolutely adore. I cannot recommend Jacob highly enough for anyone seeking expert guidance in selecting fine jewelry. His knowledge, patience, and exceptional customer service made this a truly memorable and...