J.Jill — Local services in Roseville

Recently JJill accidentally sent my online order to my old address! We were unable to retrieve the package and after a week, they resent me my entire order at no additional charge. Beyond the great personal service, the quality of their products continues to be most impressive for the money you spend on the great style they offer. And you will look great! So Enjoy shopping and wearing the beautiful clothes and rest assured, they will take care of you should some unfortunate mix up occur. Thanks JJill, for keeping...

From Illinois. My local J.Jill in Kildeer,IL is awful. Snooty sales people who ignore you if you do not know you. Everything I own with the exception of underwear and some shoes are J.Jill. The staff at Roseville are the opposite. Always welcoming and helpful. The store is very neat with everything in it's place. I am glad I am temporarily located out here so I can shop there. My store made me switch to shopping online...

Like most retail stores today, the associates in this store expect you to come to them and when you do it’s bothersome. Four associates and two customers. No one likes to be asked their phone number before “Hello.”

I will not return to this store. I still believe in customer service and will not support those places...