Men's Wearhouse — Local services in Roseville

I wish I could give this review 0 stars.

My husband and I have shopped at MW for years (for him, obviously). He needed a new suit for two weddings this October so we went into the store in Roseville, MN on Saturday, September 21. There were three people working in the store (that we saw). While no one greeted us or offered to help -- that's fine. We assumed all were busy and started looking on our own. Once we found a suit coat, we walked to one of the employees who was looking at his phone behind the desk to ask about pants. He informed us we'd have to order those ourselves at home from the MW website -- which seemed odd...I guess I'd assume if we're in a store, the people in the store would do the ordering? After all, we know how to order things online by ourselves...but came into the store for measurements, etc.

At any rate, while this fella wasn't especially friendly or welcoming, he did find a different cut of suit jacket that was more flattering and he did do the whole chalk on cuffs to tailor the sleeves a bit.

Husband and I walked to the shirts to pick out a couple while the young salesman took the suit jacket back behind the register. We grabbed a couple of shirts and headed up to pay. All three current employees were behind the register looking at the suit coat and one of the employees said, loudly and clearly, something along the lines of "It's cut that way because he's fat. He's really fat."

It was clear he was referring to us. He saw us approaching and I said something along the lines of -- yup, that's a big suit coat for a big guy and we've got some big shirts too and will ordering some big pants for the big guy. (I was PISSED.)

The fella with the opinion and the voice that clearly was NOT his inside voice quickly walked away; one of the other employees, whom I assume was the manager, also walked away after throwing his arms up in...disgust? Despair? Disappointment? Irritation? Who knows. The young salesman apologized quickly and rang us up.

I think both of us were so shocked by such blatant unkindness that we just kept rolling ... once we left the store, however, we decided to take our business elsewhere...so walked back in and returned everything (more than $500). The manager (I assume) was the one who took the return and said when we walked in: "Back so soon?" I responded that we had a change of heart and needed to return everything. As he started the transaction he looked at my husband and said, "I have to ask ...." And my husband, without even letting him finish, said: "No, you don't have to ask. And the answer is yes." The manager then apologized, said he didn't blame us, told the salesman we were returning everything, and told the salesman to go show the other guy the receipt and to let him know that we'd returned everything.

Husband and I walked out, drove down the block to the DXL, spent less money for a better quality suit and shirts, and had a fine experience with the two professional and kind saleswomen in the store.

Also, MW carries husband's size generally which is why we started there...and frankly, if he's "too fat" to shop there, well, they shouldn't carry his sizes.

TLDR: won't be going back, will be sharing story with anyone who asks and will be suggesting they don't shop there either, will be sharing a lovely review of the competing DXL, and just a reminder that, regardless of what you see, you have NO IDEA what's going on with people and, if you're in a sales role, it's really bad form to make negative comments about customers....especially, like, right in front of them as they are walking toward you and it's very clear that the comments are about you.

Also I'm not in sales but AM smart enough and kind enough to understand the correct way to treat people who haven't done a thing to you -- have barely even asked you for assistance -- does not involve making offensive comments right to their faces. And therefore, if MW would like any advice or guidance about best practices when it comes to treat customers and training employees, hope you'll...

I normally don’t do reviews for places, but this place needs to be called out and I’m completely annoyed with my entire experience here. To start, when I first arrived, i admit I didn’t know exactly where to start, so of course i went to the front, mind you im looking for a tuxedo for my wedding and also tuxedos for my groomsmen, they pull me towards the dressing room area, and there was a chart of all the suits. The person who “helped me” with this was of no help whatsoever, they told me “what suit do you like?” And I point to the one of the 25 options they had, cool done, proceed to the measurements, easy done, now comes to “trying on” the suit I wanted and it was nothing that was in the picture, the pants, jacket, looked nothing like what I wanted. I knew at this point I should’ve left, but then comes the payment part, and I swear I should’ve just walked out and look elsewhere. The whole conversation about everything with the person helping me was so bleak, and rushed, I could tell they didn’t care whatsoever about what I wanted. I told the person “hey could you make sure for my tux that I get it slim fit?” “yeah sure” fast forward to june 11th, I go back to the store, waited 15 minutes for some help, nothing, couldn’t at least get an acknowledgment that I’m there, clearly in need of some help, not even a simple “hello I’ll be there with you shortly” nothing. Pull someone aside and they tell me to check in with a QR code they have there that was barely noticeable to begin with, so I check in. 10 minutes later, I get the text to come see them, tried on my suit, and what in the actual hell do I get? Something completely opposite of what I wanted. Pants; baggy, going way past my ankles, made me look super short. jacket; big and long as all can be that it covers my upper thighs pretty much, along with covering half my hands, overall, I looked like a child wearing my dad’s suit to be funny. I visibly hated it, and the person who was helping me with just straight up lied to my face and I said “think it looks really good!” Dude, this tux looks HORRIBLE. I waited 2-3 months to try on this suit, and of course when I’m like a week and half away from my wedding, of course I’m going to be stressed out as all can be. I talked to the person helping me, bluntly told them “I’m not wearing this, this looks really bad in me” tried to tell me that it’s the pants, but I told them “no, it’s everything, this is all bad” thankfully, they do fit changes, $20 to change suits, no biggie, everyone else $20 as well, but my best man? Why was he charged $40? so immediately did that, barely tried on a new suit, did the change for all my groomsmen as well. About that $40 charge for my best man, he didn’t say anything so I called them “why was my guy charged $40 when it was $20? That is truly BS” talked to the manager and told me they will refund him $20 (thank you, but why in the first place?) All and all; this place is horrible, customer service is trash, you try to tell them one thing but it’s opposite of what you would like, no communication, etc. I understand that the world as of right now sucks, work sucks, life sucks, we are all drained, I GET IT, I am too, but I still work hard, and do what I can to be a good person to everyone I can in the retail/restaurant, but when you’re stressed about your wedding coming in that week, I felt like my time was wasted and could’ve been putting my money and attention elsewhere. DO NOT COME TO THIS PLACE EVER FOR RENTAL...

I reserved a pair of Joseph Abboud Cognac Leather Gloves online on 02/17/19, and went to the store in Roseville, MN to try the gloves on. The sales associate who served me was insanely pushy as soon as I got in the store. As soon as I was trying on the pair, I was feeling like either he was implicitly asking me to check out the gloves and then leave. As no one else was shopping in the store, it seemed to me my showing up had interrupted his great leisure time with other associates at noon.

Then I asked for blazers. He followed me and showed me what inventories would fit my size very quickly. But every step was in such a hurry that I did not feel I was welcomed. After I told him I was not purchasing any jacket, he drove me back to the register.

Worse, when he helped me check out the pair, he asked the price tag of about $25; I complained and believed it was about $8 as shown on the website. Then he looked it up and said $12.xx. That's fine for me and the price I paid. As I had had a very bad beginning, I was further terribly annoyed by the pricing since either the company did not update its system or the company has a strategy to charge an old tag price whenever someone is in the store. Since this is my first time shopping with the wearhouse, I could not express well enough how debased I felt as a customer.

The experience was so incredibly extreme that I decided to write my first review ever on Google. I never had such a bad shopping trip. How come a customer was treated like a thief and stalked by a sales associate without any freedom to look around the shop? Why did he think I should just pick the reserved item and pay it immediately and go? And how come he would like to judge me how I need to wear the gloves without my own lining, whereas that's why I want to get a pair of shell? If there were any negative star for reviews, I would no doubt give the shop a negative five. For sure I am not going to purchase anything from the company unless the company addresses those issues.

TYH

P.S., I found an earlier review by Scott Paulson for the same site for almost the same issue. Avoid the store in...