LOFT — Local services in Ross Township

I visited the Loft at Ross Park on Sunday afternoon. Hadn't been to the mall in a while and wanted to browse. There were several people working, but no one greated me as they did other customers coming and going. Upon noticing this I intentionally walked all around the store several times. After about 15 or 20 minutes, a gentle man working there asked if I was finding everything. I said I was fine but appreciated him asking. As I walked around, I thought to myself, an I invisible? I left the store, went down the mall to Banana Republic, and J Crew I was greated immediately upon entering the store, and asked if I needed help. Loft, perhaps some additional training is on order. What ever unconscious bias that was going on was palpable to me. I have purchased many items from that store, but will choose to spend elsewhere...

Absolutely amazing shop experience at Loft in Rost Mall. I was there for a time and The sales lady named Ella was very helpful and helped me find two outfits for me boyfriends’ cousins baby shower and another for a funeral. She was womberful and so sweet to be around with her niece attitude Made sure I found the perfect cloths for the evends and then even told me for where to get lunch at the mall. I was so happy I started CRYING in the store and she actually went into The back of the store for an min and got me a nose tissue I cant believe she cared enough for me and wet the extra mile to make sure I felt seen. I love Elle and she deserves so much good karma and...

Christie the manger is a TERRIBLE person she doesn’t listen to you at all if u wann work there I advise you not too cause she’s not very communicative or very nice she talks about people with the other sale lead behind there back and act all nice and complain bout the people that bothering or annoying her too much overall the clothes are nice and u get a good discount but a rude manger to u...