The LEGO® Store Ross Park Mall — Local services in Ross Township

I've been fortunate to have had the opportunity to visit many different Lego stores around the world. They may all have the same products with a similar store layout & aesthetic, but I can unequivocally say not all Lego stores are created equal! What ultimately makes the difference are the people.

This was my first time ever at the Ross Park Mall location, and it was an abysmal experience. It was a Saturday morning around 11am, and the store was moderately busy. Out of the 6 employees I could see “working” one of them was just standing with a clipboard in the middle of the store, two other employees were in a conversation in the front of the store only stopping momentarily to half-heartedly "welcome" guests, 1 employee was just meandering around the store, and the last 2 employees were trying to handle the long line of people waiting to check out.

When I finally worked my way through the line after waiting for about 15 minutes, I asked the cashier a question regarding the pick-a-brick wall. Every Lego store has one, and if you bring in and reuse a cup from a previous purchase, you are eligible for a discount. However, because I was traveling, I didn’t have my cups available. In the past, other Lego stores have allowed me to fill up one of their cups and then just dump it into a bag. Essentially, not having to take a new cup and still qualifying for the discount. When I asked the cashier if I could do that, he snipped at me and said that wasn't allowed and wasn't ethical!?!?

I said ok and just wanted to move on with the cash out. Once we got to the end of the transaction, I inquired about the gift with purchase I thought I had qualified for, and the employee continued to be condescending. He said I was incorrect and that I should have been more aware of the conditions of the special offer. At this point, I said that since I'm not getting the deal on the pick-a-brick or the gift with purchase, then I don't want the order. He replied with "It's too late. I've already rung it in. We don't take returns on pick-a-brick."

So I took my items and just left the store. Needless to say, I am grateful this location is not my home store. But, I genuinely feel sad for the population of Pittsburgh if this is the only representation or exposure they get of the Lego Group because it’s far better than that. I will continue to still go to Lego stores in my travels, but if I ever find myself in Pittsburgh again, I’ll just go to a...

Greetings Earthlings and Titans alike! Starfire and Beast Boy here, sharing our out-of-this-world experience at The Lego Store. Prepare yourself for a review that's as colorful as Cyborg's circuits and as playful as a kitten with yarn!

Starfire: Oh glorious Lego emporium! The store is a magnificent kaleidoscope of bricks, colors, and possibilities. It's like a Tamaranian celebration of creativity right here on Earth!

Beast Boy: Dude, for real! The entrance is like stepping into a dimension where everything is made of Legos. I felt like I was in a Lego jungle, and I was totally ready to build my own Lego-Beast Boy army.

Starfire: The staff is as friendly as Silkie, and they understand the language of Lego, assisting us in our quest to find the perfect sets. They even have master builders, like Raven but with bricks instead of dark magic!

Beast Boy: And speaking of sets, they got everything – from Star Wars to superheroes. I even found some animals to add to my Lego zoo. It's like having a whole Lego version of Jump City in my hands!

Starfire: The Pick A Brick Wall! It's a tower of endless possibilities! I felt like a child in a candy store, or perhaps a Tamaranian in a candy nebula. You can mix and match your bricks, creating your own unique universe!

Beast Boy: And don't get me started on the mini-figures. They got characters from every dimension – superheroes, astronauts, pirates – it's like the ultimate crossover, bro!

Starfire: Indeed! So, fellow Earthlings and Titans alike, if you seek a place of joy, creativity, and interlocking wonders, head to The Lego Store. Beast Boy and I had an intergalactic blast, and we're sure you will too! Titans, fly and leap to Lego...

The LEGO Store here is always worth stopping by if you are already in the Ross Park Mall, but not worth making a special trip for. The store itself is very small, but the layout is open and spacious so that you don't feel it once inside. There is enough spectacle of large and expensive sets assembled for display to wow the average patron, and the overall selection of LEGO sets is nothing short of massive. The prices, however, are just as massive. You can find many of the sets here from online retailers for 20% less or cheaper, and considering some of the high-end sets cost nearly a thousand dollars, that can be a very big difference. That is the case with most single-brand stores though, so it is expected. You are going there for the experience more than anything, but just be prepared.

Unfortunately, my experience was significantly lessened by the fact that there were only a few customers in the store, yet I was asked 4 times in the span of 5 minutes if I needed help. The employees are nice and helpful, but there are quite a few of them around and they hover over you FAR too much to relax. The employees are all very visible, so I am quite capable of finding help if I need it. Greet me at the door, then...