Williams-Sonoma — Local services in Ross Township

My fiancé and I had a great experience dealing with the Manager, Taylor, and another brunette sales associate, whom I forget her name. Overall the store is great from the selections to the sales associates. We had a few items to return from our wedding registry and Taylor and the other associate assisted us. 10/10 for customer service and patience with our returns!

While customer service was great, I’d give a -10/10 for their return policy. First of all, we were returning gifts from our registry and what a pain that was. I now have 3 e-Gift cards in my email because they don’t give you a plastic card, and return every item individually. Something to also keep in mind is that you NEED A RECEIPT. A lot of friends/family bought items additionally not from our registry and didn’t provide a receipt and Williams-Sonoma won’t return it without one, even with the tags on. That’s an issue for corporate though but something to keep in mind when shopping for a gift from there.

Although they have one of the worst return policies, Taylor and the other associate were so kind and patient and helped us with our registry. Very thankful they took the time...

I was at Williams Sonoma at Ross Park Mall, last night. Williams Sonoma is my happy place. I was asking questions about purchasing an espresso machine. The sales person was helpful at first, but then her attitude abruptly changed. It was as if she had other, more pressing things to do. I was kind of dumbfounded, because every other time I’ve shopped there, the people are so helpful and accommodating. I thought ok, maybe I’ll just come back before I left the mall. I had quite the list, but couldn’t find the things I wanted. I asked about a sugar bowl to go with my Honeycomb collection and was offered a marble canister. In the past, the staff has ordered items and shipped to store or home. Very disappointing. Not what I’d expect from WS. P.S. I ended up buying my Breville espresso machine...

Big selection of kitchen products and a friendly, open environment. They had samples of pumpkin bread when I was there, which was a nice touch. Everything is rather pricey. The store is easy to get around and the staff are all very kind. Big selection of what seem to be high-quality knives. Not a very big selection of other silverware and plates and cups, so don't go there expecting to buy those.

Most of their wares seem to be baking pans of various shapes and specialty instruments like pizza cutters, convenience items, and various spatulas, stirrers, ladles, etc. I'm suspicious of the baking pans they carry- most of them are very pretty and come in many colors, but I don't know how safe or...