JCPenney — Local services in Ross Township

On Mother's Day, a day meant for celebration and joy, my family's experience at the JC Penney in Ross Park Mall was anything but. We visited the store with the intention of making it a special day for my wife, a mother of four. Unfortunately, it turned into a distressing ordeal due to the poor service and inappropriate conduct by the staff.

Firstly, we were taken aback to find the store unexpectedly closed in the morning, causing us to rearrange our plans. We returned later, hoping for a better experience, but were faced with a lack of assistance and visible staff. The two employees we did encounter at the jewelry counter, Tiana and another who referred to herself ambiguously as Kit or Kip, were not just unhelpful but outright dismissive. Tiana responded to my wife's simple query about checking out with an eye roll, and Kit/Kip misinformed us about other registers being open.

The situation escalated from poor service to an unacceptable confrontation. When my wife, clearly frustrated but not aggressive, placed her shopping items on the counter due to the lack of service, she was aggressively told she was banned from the store and falsely accused of assault. The threat of a baseless police report for assault on such a day, in front of our children, was shocking and caused significant emotional distress to my wife and our oldest daughter.

It's heartbreaking that what should have been a joyful family outing on Mother's Day was marred by such an experience. This is not the level of professionalism or kindness you expect from a well-known retailer like JC Penney. We are deeply disappointed and hope that our experience can serve as a call for better customer service and staff training in handling situations with the sensitivity they warrant.

I cannot recommend this JC Penney location based on our experience, and I urge potential customers to consider this review when planning their special occasions.

As I noted in my Yelp review, I have a photo of one of the staff members hiding their name tag (not posted as I don't want to Dox them) and the other hid their tag...

So yesterday I came in 2 buy my daughter a nightgown for when she's in the hospital giving birth and she grabbed a few newborn things. We had a bunch of things that were listed on racks as being half off. When I got my bill it was $111 and I argue argue that there was no way that I could be the right price after three more attempts bring it right my daughter had to walk her back and start showing her for the nightgown and the newborn sweater and at that time we were just so frustrated that we just got the sweater cuz my daughter had her heart set on it set on it and we got the nightgown because she needed something comfortable to wear in the hospital. But we left about 20 items that we truly wanted because this woman was very unprofessional as well as impatience even after we showed her a few of the items and that they very well should have been marked down. It really upset me because I was truly excited to find the things and I would have even paid the price for them but after being rang up three times and my daughter being out of breath trying to keep up with the sales lady we were just done with the transaction and...

We bought an Invicta watch and wanted to get some of the links removed. The lady who could do it was not available two times and when she was there she could not remove the last link so that it could fit me well. The reason not known why she could remove the 2 links but not the 3rd one and handed us a 10% discount slip and asked us to go to the watch repair shop in the mall. On going there they said they will charge $17 for removing 1 link. That was a $250 watch and we did not want to pay this as it's the responsibility of JCP. On going back to the customer care they said you need to come back and trying getting it done from the same lady who could not do it in the first place. On explaining the entire thing she said we need to speak to the some manager at the watch section who can help us. But she was on leave that day and we have to come back some other time. On calling twice to check for her we found out that she was not available so there was no point going. Now I have the watch for more than a month now but not able to wear it as it's still loose. May be it was a mistake...