Macy's — Local services in Ross Township

I shop pretty frequently at the Macy's jewelry dept in Southlake Mall in Merrillville In. On my trip today I made a comment that Jcpenneys had a very similar piece of Effy jewelry at a cheaper price.... the sales associate told me 1 Jcpenneys doesn't sell Effy.... um that's not true 2 Jcpenneys doesn't sell real diamonds... um yes they do I bought my wedding set there and Jcpenneys was closing.... I don't believe that. Really turned me off to shopping at Macys. I'm a loyal shopper at both stores and never had Jcpenney employees " bad mouth" Macy's. The experience really left a foul taste in my mouth and I just have to wonder if the store manager knows? I asked to speak the Manager , because I wanted the stone's tested in the piece I was interested in. None were available. I understand the retail business is pretty cutthroat since Covid... but these employees were either truly ignorant or straight up lying. My whole perception to Macy's was destroyed by this...

I came to pre sale for my Clinique since l was called for it on Thursday September 14 when l got there the person that called me had call off no one to do nothing but mrs crista from Lancôme saw me came asked me if l needed any help l told her why l was there not only did she pre sale gave the sale to the person that called off taking care of two counters and helping others and Answering questions for all of us and with Professionalism on her job l have to say these kind of people do not exist honest and with a smile on her face l will tell you one thing take care of her because like her they make you want to come back and shop she knew her products very well and she deserves to be Recognized as a very Extraordinary person in your store please be aware if it wasn’t for her that day l would have gone and done it on line the store manager should post this so others can see and take lessons from it to make them better people...

The mess I'm going right now with this retail giant is unbelievable. They delivered the wrong items from online purchase. I sent back the incorrect items. Subsequently, I was told I had to return all the items and re-purchased the order. I still haven't gotten all my money refunded from the original purchase. If you call, expect at least two hours in the phone being transferred around. There is no customer service you can go into the store and talk to, I tried. That leads me to the only bright spot in this whole mess, Barbara Mukes. An associate at the Southlake mall store. She spent at least two hours with me on the phone trying to help resolve this matter. It didn't get done, but she went above and far exceeded any reasonable expectations!

I'm still fighting they just can't take people's money.

Please be very careful when placing online...