Potbelly — Restaurant in Ross Township

After years of eating Potbelly's ordered by my corporation and partners I decided to venture out to Potbelly's with family. This is the horror I experienced. 2 employees with the most unwelcoming disposition toward customers. -An employee unable to tell me what my regular sandwich is based on my description, then demonstrating her frustration that expected her to possibly know. Apparently custom orders are not accepted. -the drinks are in the same area as you place your order. I tried to get 4 drinks, but she 4X said if that's all thank you directing me down the line, as if I had no right to take time to grab drinks -my husband asked for mayo and the girl stopped in her tracks stared at the counter, slammed the mayo to the counter, snicked her teeth and huffed her breathing. -my sandwich had hummus which I am allergic to. They stated that because I don't eat that they'll have to remake it indicating that is an inconvenience on their end. -they handed me a sandwich replacement with ONLY mayo & jardeneras. - I took it back and this time they began trashing me to each other right in front of me! They said "well she got what she wanted I don't know what she's complaining about. " -I confronted them and corrected their interpretation of my order. -they laughed uncontrollably stating what's the big deal it's just a sandwich. -I asked for the manager and she laughed staying that is me!. -we ate in and the restaurant was ad loud as a high school lunch room. You can hear the girls laughing and ranting over the radio playing. -check your cameras for the evidence of this mockery What kind of company employs these kind of people and even worse put these type in charge? Perhaps my employer will reconsider supporting such a company which does not appreciate nor value their customers, and keeps girls like this to best represent their company! I do not believe that I will be able to step into one of these...

The Hot Brown, the Croque Madame, the Monte Cristo, the Philly Cheesesteak, the Grilled Pork Bahn Mi, the Smoked Sausage Po-Boy, and now Potbelly's Wreck on white! The Wreck shall go down as one of the great sandwich creations of our time!

It's an indulgent stack of roast beef, turkey, ham, Swiss cheese, shredded lettuce, tomato, mayo, mustard, and hot peppers on the most amazing sandwich roll (I leave the Italian seasoning and oil off) . This roll (and we're talking about the white, not whole wheat, roll --- this is no time to sacrifice an awesome dining experience for a couple grams of fiber) is pillowy soft with a paper thin shatteringly crisp crust. The combined effect of this Everest of flavor cannot be captured by a recitation of it's parts.

There are other reasons to come to Potbelly's. I had a great Uptown salad there today, I've always loved Sheila' s Dream Bars, and I'm told the chili here is also worthwhile (although I have not tried it myself), but the thing that will have me tripping over my tongue, drooling back here again and again, is that amazing...

I ordered ahead and when I arrived my food wasn’t ready so I went to sit down and every table was filthy. I told the cashier about it and she rolled her eyes and said she would take care of it. Someone came out and wiped the table I was standing next to and went back to stand behind the register. They never attempted to clean any other table and proceeded to spend the next few minutes literally staring into space behind the register. I was so confused; if you’re not busy why wouldn’t you wipe down the other tables too? I wish the food redeemed my visit but the sandwich bread was so burnt and hard I didn’t finish it. Their garbages were overflowing too. If this is how you keep the front of the restaurant I don’t even want to imagine what the back looks like. Oh and my food was ready 10 minutes after the quoted time which was 30 minutes after I ordered it. No apologies...