Lovesac — Local services in Ross Township

A few months ago, we lost a big portion of our love sac in a flood. We loved it—had it for six years and bought more pieces to add to our couch. It was sad especially because some of our pieces were not part of the traditional sets ( ie a base cushion and pillow). That are sold. Ryan was so kind and caring and helped us to figure out which pieces made sense but also looked for floor models that could be available to help us save some money. We lost half of our home and her kind caring considerate nature meant the world. She handled it like a rock star too—selling multiple new clients while in a down moment called stores to see what she could find for us. And while we had to buy some brand new pieces, Ryan went above and beyond to help clients in need to help save us where we could by finding floor model pieces that matched our set that could be sent to our home. This is our third lovesac purchase and you have customers for life, especially after Ryan’s care for us. I still can’t get over how fantastic her customer service skills were. Thank...

I am so happy with my shopping experience with Lovesac and the team at the Ross Park Mall location. I stopped in a couple of months ago and they assisted me in configuring a couch but since I needed to wait to place the order they explained how my preferences would be saved and all I need to do is call, text, or stop in to order. I went back in a couple weeks ago to purchase and I’m so grateful for how patient Katie was. There was so much self-inflicted back and forth that I won’t go into and I was feeling embarrassed and upset but Katie helped instruct me on how to sort things out. At the end of the day (literally) the order was placed and it was as simple as me texting the store back and as of yesterday, my couch “supplies” have been delivered! Excellent...

Our entire experience was outstanding! We showed up for a 4:00 appointment and the staff were so friendly and greeted us at the door. COVID safety practices were well beyond our expectation! Jonathan took his time and worked through several scenarios with us that we took to consider over a couple weeks. Last week we were ready to place the order and Katelyn at Ross Park Mall’s Lovesac site was AMAZING! She talked our decision through with me to be sure I was confident in our final purchase, and she went above and beyond helping me to use my Heroes discount. We are so excited about our Lovesac and our experience with the company! We’ve been raving to our friends, and will continue to share with others, our positive experience with Lovesac! ...