Staples — Local services in Roxbury Township

In an era when customer service feels like a dinosaur - extinct - I'd like to share my INCREDIBLE experience with the Staples in Succasunna, NJ. Last year I bought my new computer there and after a lot of trauma of almost losing all my data I paid for the extended warranty. It was $199, not cheap. But when my laptop crapped out and HP said that they wouldn't back up my data when I sent it in for repairs I went back to Staples. Wally spent THREE DAYS working on getting my data back for me. The first day there was no sign of life, so he tried again. Not only did he get everything backed up, he went over the data with me to make sure that I had everything that I needed. Allison and Khan were also really helpful in keeping my updated. They even tried to get HP to take the computer back for repair without the hard drive so that I would get my machine back more quickly. (HP said no.) Kudos to Scott the manager for a store with ACTUAL CUSTOMER SERVICE. His team when above and beyond for me and absolutely stood by the warranty I purchase. I don't care if you have a Staples in your town - drive by and go to Succasunna for an...

I just left this store and I am quite frankly disgusted with The customer "service". Alison needs to either find a new job or something because it was like I was bothering her by going to the register to check out. No hey how are you, nothing...such bad attitude!!! This is not the first time my husband and I have been treated poorly by the workers.eveb the lady at the printing section is always bothered by a y kind of work. I've seen her lash out at other customers it's crazy how people take their jobs for granted!! I myself could do the job of 2 or 3 workers with a smile on my face Corporate should be aware of how their stores are...

The new guy was really nice to me. I used the computer which they charge 30 cents a minute for. I talked to the manager who couldn't figure out what I was saying because he didn't want to listen. They shouldn't charge you until your minute is up. The screen opened with 32 cents on it I hadn't even used it yet. He told me that's how it works? l would be nice to deal with people that are educated and can figure out easy concepts. As I'm leaving the manager is telling other customers " I tried to...