The Paper Store — Local services in Roxbury Township

I was extremely upset to hear that a manager came up to my 85 year old mom who had a toy poodle in a carriage and asked her to leave. My mother asked what she should do since my 10 year old was with her and was going to pay. She told her to give her a credit card to complete the transaction. My mother went outside and did not see my daughter leave. My daughter then went to kohls thinking they were going there next and got lost. I mean small dogs are everywhere and this one was in a carriage. It is literally 3 pounds. She even made a comment about food being in the store which is such a crock, like I said the dog was in a stroller. She could have said fyi dogs are not allowed. Why don’t you check out and just keep it in mind for next time. To advise her to have a child check out with a credit card is unreal. We will not be going back to this store. I mean, please, hire someone with a clue about how to deal with people. I see from other reviews she is a problem.. Honestly I should have called the...

When trying to return a product, the store’s associate rudely and condescendingly advised me to directly deal with the manufacturer of the product as it was a product quality issue. I contacted the manufacturer who advised me that the store should handle it through their sales representative and honor their 1 year warranty. Then I called the store and I was informed I would get a call back from a manager in 10 minutes… I am still waiting :( I subsequently reached out to the paper store’s corporate customer assistance who handled the issue to my satisfaction. My advise: save yourself your valuable time and use the store as a display center but then order your items online either directly from the manufacturer or from Amazon as you the have time effective...

So I walk into this store with my girlfriend and while she’s shopping I ask two employees who are doing nothing but talking to each other if there is a bathroom. They say yes but customers have to be escorted. So I ask if one of them can escort me. They say they can’t because no one is available… This was ridiculous because the both of them were doing nothing but talking to each other about random stuff. Then as we go check out the cashier lady is gone because she too has joined her friends in the middle of the floor to talk about who knows what. The only saving grace about this place is that because the employees care so little about their jobs, when they check you out they sometimes forget to ring everything up before putting it in the bag....