Verizon — Local services in Royal Oak

Verizon needs to stop what they're doing and give that young man the money he deserves. He works on a Sunday and he took his time working with my account to make sure that my needs were met before I left. I asked. Him, are you the manager?He said no then said, why you're work by yourself.He said all managers just work on a weekend.I said yeah, they do, you're manager LO.L. Verizon in Royal Oak, Michigan. Hear this, give that man who worked on April the 14th, all day long. The money that he deserves because I was there for several hours. He was very patient enough to sit through on a phone with customer service and talking to me and several other customers multitasking acting as manager but not receiving the pay. Although he said he was happy with what he was being paid by verizon. He looked very tired so I say this Verizon.Give that young man the money and the time he deserves to relax at home too.Enjoy the sunday with his family. Verizon needs to take care of their people! Because He took care of me and my problem on my personal accounts.

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This is the WORST Verizon retailer you could go to. They talked me into getting the "free" tablet and said it would only be $10 more a month on my bill. Turns out that the plan I was on wasn't eligible for the "free" tablet, so they changed my plan, which I didn't want to happen, and now I am paying an extra $40 a month. I called the store and spoke with the supervisor who brushed me off onto one of his salesmen. They didn't do anything for me even though they screwed everything on my bill up. They did not take responsibility for their mess up. I called corporate and since it's not an authorized Verizon dealer, corporate couldn't do anything for me. They lady I spoke to at corporate even called the store for me to ask them to take responsibility and fix my bill. Again, they didn't. DO NOT GO TO THIS STORE. They are an UNAUTHORIZED dealer. I am now stuck with a piece of crap tablet that I am paying $40 extra a month for. The people at this store should be ashamed of themselves. They don't care about the customer, they only care about...

GREAT EXPERIENCE-- I recently went in to have my phone upgraded. I am new to the area so it was my first time at this location. Rahim was extremely helpful and professional. He got my phone ordered and kept me up to date on it's arrival status which saved me from playing any guessing games. He was in the store by himself and was swamped with customers but still gave everyone the personal attention they needed. When my phone arrived, I went in with an old iPhone that hadn't been updated in years. I knew the transfer of all my information to the new phone would be tricky but both Rahim and Mac paid special attention to making sure that everything I needed got transferred to my new phone. They even stayed more than 30 minutes after the store was closed to make sure that I was happy with the outcome. I will be bringing in the rest of my family to upgrade their phones here thanks to Rahim and Mac! It's always great to be treated like a valued customer and they really did a great job. I recommend this location...