Mitchell's Silver — Local services in Ruidoso

I am very disappointed to write this review because of one woman we encountered while we were visiting the store the week before last. We were in town for a family trip and brought our 7 month old son in with us because the store was otherwise empty. It was one of his first in-store experiences ever, because of Covid. We live in a place where Covid case numbers have been extremely high, and we take social distancing very seriously, hence, why we were both wearing masks throughout our entire visit to the store.

There were 3 saleswomen in the store at the time, and the woman who was helping us as well as one more were so sweet to our son, and very respectful of his personal space in regards to social distancing. A third woman who has chin-length white hair completely disregarded his personal space, and without a mask, got right in his face to say hello and even tried to touch him. My husband kept backing up the stroller to display to her that we were not comfortable with her uninvited proximity to our unvaccinated infant son, but she just kept moving towards him and avoiding our cues. Eventually, I told my husband to leave the store, because I am a new mom and was unsure how to appropriately and politely handle the situation and for some reason felt awkward/embarrassed.

Everyone else had been so kind and respectful, and I had already chosen the items I wanted to purchase. I ended up spending over $300 on jewelry at this store after this incident, but felt compelled to write this review because the more I have thought about it, the more inappropriate I think the whole encounter with this particular woman was. I do love my jewelry, but in retrospect, I wish I had not made the purchase because this woman blatantly violated my infant son's safety and health.

To the owner and the entire team here, PLEASE respect social distancing, consider masks when you have young visitors in the store, and never, NEVER put your hands on or your face directly in front of a customer's child. We are living an a pandemic, and regardless of your personal thoughts on the matter, children are incredibly vulnerable and should not be subjected to your disregard for their safety, simply so you can get your kicks from ogling a cute baby.

This could have been easily avoided, and we will not be visiting your store in the future, and will be sure to urge our friends and family to...

This is a fabulous store! You should not miss it! Linda & Kathy were great! This is my third visit to Mitchell’s! I have made a large purchase each time! It’s like the sign on the outside says” enter as strangers, leave as friends”. They let me freely shop at my own pace and answered all of my many questions about the jewelry and it’s history. Today, I purchased a “Daniel” collection…….of Daniel Ortega and another artist named Daniel. Their jewelry has always been the highest quality and most unique. I receive many compliments on the jewelry from Mitchell’s each time I wear them. I would highly recommend this store to anyone that is looking for high quality and very stunning and unique jewelry. The staff are so sweet and very knowledgeable. They are a pleasure to work with and shop in...

The BEST customer service. I was in there for two hours. There is so much amazing jewelry and the owner knows the pieces and the artists so well. I was amazed by her knowledge. It took me forever to make up my mind regarding what I wanted because there was so much AMAZING jewelry to choose from. I stopped at many stores in Ruidoso and Mitchell’s is the real deal. If you want authentic jewelry (wearable art) and want to support the Native American people (literally help them pay rent and put food on their table) then this is the...