Ruidoso True Value — Local services in Ruidoso

I've been going here for years for hardware, tools, and whatever, and find the staff there to be friendly, helpful, and always have an answer for project related questions, if they don't know, at least they're honest enough to tell you so. Two hardware stores in town, True Value and Ace Hardware. It's like a competition as to which has the best customer service, and both are excellent shops. The only reason I gave them 4 stars, and for me it's an important issue, is they won't deliver. I don't understand why, when Ruidoso is literally like 5 minutes from one end of town to the other (well, maybe a little more, depends if you traveling at 2pm on 4th of July or 2am the middle of March, when there's no one here but us locals.) Ace Hardware has received over 80% of my business, as they'll deliver anything, anytime, and for $0.00 delivery fee. And, True Value is less than a mile from my home, a one minute drive. Ace is about 3 miles, obviously longer drive, but they'll bring what I need without question. I'm retired, work remodeling my home, refinishing cabinets and furniture, and other wood work about 7 days a week to keep myself occupied, and I am constantly needing something from the hardware store. I'm retired, don't drive, so who do you think I'm gonna call when I need something? I truly wish they delivered. I like the folks there, the prices are good, and it's crazy that they are so close to me, and I need to call Ace, who's further away But if I need something, and a ride isn't handy, I'm calling Ace. The manager at Ace, Harry, is a great guy, and extremely easy to work with concerning getting to me what I need. I don't mind waiting till they have a larger deliver order that's coming my way, and they don't mind dropping my order off on the way. Price wise, I find Ace to be generally about 10 to 20% higher than True Value, but think they don't control pricing, even though privately owned (that's an UNeducated guess!!), but unless it's a very expensive item I need, I'll pay the higher price, and get it delivered. It's all relative with deliver cost included. I enjoy both stores, could not say a negative word about either, and happy here in tiny Ruidoso, we have two great hardware stores to...

Owner not convincing, I asked for a weed eater, he told we will have a sale next weekend, on Echo brand. I asked if I he let me pay for it and you can hold it in the store, I’ll pick it up next week, he told me and can’t do that, company might find out, we will a problem with them, he also stated we have plenty, today was the Memorial Day Sale day, I went to buy the gas trimmer and incredibly it was sold out. I could’ve bought it in El Paso, and avoid this but I like to contribute to Ruidoso’s economy, I spent thousands of dollars a year in this village but I won't spent a penny in this...

With other customers still in the store and all I needed was a can of spray paint. I find it to be poor customer service for an empoempl to pop his head out the door to say we're closed with one minute left before close time is terrible customer service. I get it we came right at close but if you cared about your customers and still had customers the two minutes it would haven't taken for me to grab one can of spray paint shows the lack of care your store has for their customers. I will stick with Ace...