Best Buy — Local services in Sacramento

5 our if five, went in because if the 24 months no interest on cameras and accessories over a certain price. As a content creator I felt this would be the perfect time to get the necessities. Alex was super chill and very helpful and very very patient. I am not a electronics kinda girlie, hence sticking with a Droid lol. However his knowledge and patience again I can not stress that enough, like I was ok with him helping another customer who knew what he wanted because I am not sure of the pay or commission structure or if there is one. I knew because he was very helpful and amazing at his job, I didn't want him to miss another opportunity. All in all I walked out purchasing the camera and a few other big ticket items. He was clear, knowledgeable and assured me of multiple options. I got home and had buyers remorse but knew I needed everything I purchased. One item I was not in love with and wanted to exchange. I went back and asked for Alex, lil shady boots at the door upon my request for him stated aloud he needed to go to break but paiges him on the ear piece. I tend to dispise lil power trips like that, don't do that managers, leads like we see you pooktbutt, oh and worst while helping a customer they call over an employee and say what are you doing? Can you clean blah blah blah, don't do stuff like that, you don't need to prove anything to a customer, have some tact. If Scream you're a manager without saying you're a manager smh, it's giving I need to show who's the boss. An amazing boss woul not need to treat a person like that, in the presence of another. Anywho I wanted to make sure my return/exchange wouldn't affect him so requesting him to help since he was my original worker that helped me was a no brainer. Again quality customer service as a token he shared a few personal stories which helped, he was not pushes of forceful but pleasant and patient yet again. If left and return again because I was confused, he again explained and assured me. When we are not receiving service depending on your line of work you can be on the opposite end. Customer Service is just that, if you have goals to reach etc, just be genuine, calm and communicate effectively and trust that speaks volumes. If I choose to purchase here again I will always ask for Alex because of his amazing service. Now that I have a card as well. Lastly and maybe alittle tmi ( trust I'm old enough to be him mom lol) he smelled good, both times of interaction different scents but suble, not punch you in the nose but nice for a young man. I think as a woman shopper that was also pleasant to experience. In some cases, the person helping is there for the sales, drowned in a bottle of to loud and add pushy ughhh it can turn a top 5 experience into a 1 real quick. All in all great job BB, and amazing job Alex. I am not sure if you ate in the space/area, being considered a manager or have thought about it, if you have you'd be great! To the women manager/lead sitting at the store entry desk be mindful of how customers see you and the comments you make, everyone doesn't need to know everything. Some customers have been in different environments with that same experience and even though he didn't hear what you said, I felt what you said and that was not given good leader energy. So if you believe in supporting amazing employees please seek Alex and if he is busy trust the wait is worth it, because quality matters. I can not say I would not have received this level of service from any other employee, he helped me and this was experience with him. The only con was that the store was very very limited with selections. I think that could be contributed to a number of factors. Oh almost forgot the delivery guy was good also. He complimented me on my apartment and the smell lol. I'm not a gatekeeper but another delivery guy said the same thing. Now as much as I wanna make sure it doesn't sell out, but I also know about supply and demand, Airwick, Blue Agave and Bamboo, it the natural line...you're welcome lol if you know come back and thumbs up lol...

i normally don’t see the point in writing a bad review for a place based on one experience, but i’ve recently experienced the worst customer service i’ve ever seen from this location. i bought a monitor that was open at time of purchase, i verified with a worker that item had never been sold or used and that it would be in working condition. she then closed the box and we proceeded to checkout. after which the very next day when i went to plug in my new monitor the screen shows lines across the screen and was in fact broken. and the corner of the screen appeared to be slightly lifted as if it had been dropped. me and my husband took the item back to the store the very same day and let them know that it was defective.

after review we were greeted by a manager named ricky who let me know he would be denying the return due to their being damage on the monitor, we let him know that that’s the reason we were bringing it back was due to the defects. he said all i can do is call the number and make a complaint but they will not be offering a refund for the monitor. i let him know i was not leaving store until i got a refund or exchange as since they have a clear return policy and they sold me an open damaged item. he told me that he didn’t want to go back and forth and that from a “ retail standpoint “ it is not in their best interest to return my money. he also said best buy does not sell open boxes to customers. we then began arguing back and forth. my husband then asked who will be in tomorrow so that we can call hr and have ricky be on the phone. to explain why they won’t refund a monitor that was sold from a previously open box. another lady who was sitting by the front door then joined the convo and let us know she’d be there tomorrow and that she’d be able to join call as she heard the whole conversation and mentioned. she then pulled up the camera footage of my husband leaving the store with the monitor and said “ it doesn’t seem like he is dissatisfied with his purchase here” ( which was completely unnecessary and the attitude from these workers is ridiculous ) she then tells me that she heard me tell the lady that the screen was pixelated not broken. i let her know that what i told her was it was pixelated and that the screen was not working. she then said “ she then said well we all heard u and pixelation is different and that’s not what you explained” which again is just attitude that is not needed in this situation. I then tell her to pull up the footage from where the computer was and see that we picked up an open box . after a few mins she sees that we were telling the truth and then begins to say that “ samsung has bad tape and then says the best thing she can do is offer an exchange. which in my opinion should have been an option in the first place to avoid this entire interaction. which i figure they did this because they saw we were telling the truth the entire time.

based on this experience i will not be shopping from this location again or any best buy due to their “ return policy” and due to the mannerisms and attitudes from the 2 workers i interacted with. it was extremely unprofessional and aggravating to have to deal with...

Update May 2025

As expected I received a full refund directly from Amazon. I was forced into a resolution attempt with Best Buy, and seriously I don't think they even read my request. I got a never ending cycle of generic responses every time I replied. Thank you Amazon for your help with getting through to this mind numbing company with idiotic policies and employees who don't even know their own return process. I have since purchased another television from a different retailer.

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I purchased a TV on Amazon and picked up at best buy. TV screen was cracked. Return instructions from Amazon states return to a best buy location with printed return authorization stip. I did exactly as instructed. Upon drop-off at best buy natomas store I was informed that best buy does not accept damaged returns! They would not accept even though I returned within the policy time frame and with the return authorization from Amazon. I left the TV with the return authorization slip with the manager and left. The manager was yelling at me as i was leaving stating that I was abandoning the TV. What an absolute joke. This is the worst experience I have ever had in returning any item. If an item arrives damaged then they have a responsibility to fix it. Not just leave me with a broken tv. I already had the return approved and all they were supposed to do was accept the package. I did my part. Best buy failed.

I will resolve the unreimbursed money directly with my bank and Amazon. I an not concerned about that because I know I will get it back. The manager at the natomas best buy store needs to receive some serious training and coaching from someone as she has no idea on what her own company instructions say. She definitely needs to get some extra training on how to be a good manager. The communication skills were terrible. She resorted to insulting me as a means to have me leave the store.

I wouldn't give best buy much longer if this is the direction they are going in. With much better selections and prices online, I'm sure it's just a matter of time before this place is gone.

And before someone from best buy corporate social network marketing team reaches out with a copy and pasted insincere don't give a crap, fake "were sorry, please reach out to us" reply to this review.... I already tried that. I was put on hold for 30 Mins after explaining to them just to be disconnected and hung up on. Sorry I just don't believe you guys are that sorry!

Take care and I look forward to that fake apology and...