Karaoke Best Price Equipment — Local services in Sacramento

So, initially, I was looking for karaoke systems to go with my current home theater system, which I just upgraded (and it's high-end, over $6k). I wasn't looking for a whole kit or additional speakers or anything really other than the mixer and/or the karaoke system itself.

When I arrived, the store had an "Open" sign... but the door was locked. I peaked in, and no one was in there. Fortunately, there were a few phone numbers on the store window. I called and was able to get Kate on the phone (I think that was her name). She told me her son had to step out quickly and will be back in 30mins or so. I told her I couldn't wait.

Unfortunately, there was only 2 karaoke places in town, and I was about 40mins away. I didn't want to wait so I left to the other karaoke place. When we got to the other place, I told them exactly what I was looking for, what I needed, and what mattered to me.

After 30ish mins, we went back in circle and the guy just didn't really listen to what I needed and said I don't know how karaoke systems worked. Dude, I have a professional recording studio, and I may not have told you, but you shouldn't assume your customer's knowledge. I walked out buying nothing.

I went back to this place since Kate said she was back at the store. Figured I give it one more shot since I was desperate and wanted to see the systems instead of buying off Amazon or online.

Kate apologized for everything and was very sincere. She asked me what I have currently, and what I was looking for. She actually listened? What? People can listen? Anyway, she did. I told her a few of the systems I saw and instantly liked. She gave me the pros and cons of it, and gave me a different recommendation that has what I was looking for. 30mins later, after testing the system out and meeting every criteria that I "needed" and having some "want to have" features, I settled for a system here contented, knowing Kate would take care of my purchase. She was absolutely nice, tentative, and a very good listener. I don't know why the other karaoke place had a higher review, but my experience today led me to believe that this place absolutely, 100% had way better customer satisfaction, and I've been in customer service for over 15yrs. Yes, they should've been at the store, and I've should've knocked a star off that, and yes, they should had put a sign out "be back in X mins" but I get it, sometimes stuff just happens and you can't do it.

With that, they came back with over the top service that couldn't be matched. I am writing this review now, even though I'm still just getting home to set up my system, but I have no doubt that my system will work and if it doesn't, that they will take care of me no matter what. If you don't see an update to this post, that's likely because I'm happy and everything I've stated is true to...

Updated: 10/6/2017. Karaoke Best Price Equipment did resolved the issues listed below by listening and replacing the equipment. Therefore, I do have to give them the 5 stars as they deserve. The real problem here was that they were too busy. Resolved !!! And I'm happy!!!

Prior Review: Bought a $3,000 karaoke system 3 years ago and didn't work as intended. They said it was my TV and I bought $2000 TV. Also bought thousands of additional songs. Wasted a lot of time making trips to try to resolve it but they are always busy and they don't have time for me now. I wasted my money. Worse purchase ever made. The karaoke system is malfunctioning and I...

Wow! This place is a amazing karaoke shop. The beautiful lady helps me to make the decision, she is an expert. She also guarantees the BEST PRICE with the BEST SERVICE, which she did! Not just that, FREE delivery and installation! I TRUST this store, and strongly recommend this store if you need a karaoke system! 5 STAR Shop! 5 years later ( 2024) I forget how to use the system, I call to get help, and the owners are amazing in helping me immediately. Thank you so much, this is more than I expected after 5 years! If you read this, this is your...