Red Ribbon Bakeshop — Restaurant in Sacramento

The staff is either incompetent or doesn't read instructions from my Ubereats order. Customer service trumps all. And I'm on the phone for the third time calling this location to let them know that my order is partially complete, someone picked up the phone and hung up. It's been 10mins and the phone is still ringing. Management of RedRibbon, train your staff to do the most basic tasks such as attentiveness to customer requests, such as writing a Happy Birthday on a cake. That simple!!! Really, who would order a round cake and not assume it's for a birthday. Common sense people!

My family ate the cake and my mother inlaw noticed it's very dry. My father inlaw says, maybe it's been sitting on display for days that it was the old cake they boxed up. Whatever it was, it's definitely not worth $54.+ I now know the example of wasting money. Never going back to this...

Today I bought halo halo. I feel like it needs more evaporated milk, so I went back and asked for additional milk. The staff asked the manager and she “the manager” came to talk to me saying they did put 3 pumps of evaporated milk (in a very sarcastic way) and adds “may additional na bayad” (in english theres additional cost). I said well it is dry. She turns her back and went away. She gave me a cup of evaporated milk. I said, how much do you want me to pay? She replied “no need!!!” This is a very example of poor customer service! It’s July 11, 2021 1300H. I did not get her name but Red Ribbon should look into this. This is not Philippines anymore this is America please train your...

We ordered online and paid in full to pick up later for Father's Day celebration. Drove an hour, "sorry we don't have it anymore"?? so why letting us paid online without "sold out" message? end up upsales to charge more on a different kind of cake which they said it's the same but just bigger? not really! Not an actual proper solution, didn't even ask if we want to write anything on cake... guy left while talking to me to talk to another person and left us hanging out there without clear communication.

We left feeling like they just want to kick us out of the door by asking if we want a refund... not a great service on a special...