āI am writing to express my dissatisfaction with the service I received from an employee named Adrinina at the Natomas, CA HomeGoods location. āOn a recent visit, Adrinina was working at the front register. Her behavior was consistently rude, unprofessional, and disrespectful. When handling several glass items I was purchasing, she was throwing them around and failed to wrap all of them properly. When I asked her to wrap the remaining items, she became dismissive and continued to handle them roughly, even after I pointed out her behavior. Her attitude was one of complete disregard, as if she did not care about the items or my concerns. āWhen I requested to speak with a manager, her reaction was even more unprofessional. With a clear attitude of "I don't care," she simply threw her hand up and pointed to a nearby cashier, refusing to engage further. āThis is the second time I have had a negative interaction with this employee. Her body language and dismissive attitude suggest that this is a pattern of behavior that has not been addressed by management. The level of disrespect and lack of professionalism is unacceptable. āI believe that employees like Adrinina should not be in a customer-facing role. I am a loyal HomeGoods customer, and it is disheartening to see the decline in customer service. I hope that HomeGoods will take this matter seriously and address this issue with the employee and the store's...
Ā Ā Ā Read moreThis store is a great place for household items. The prices are fair depending on the items you're needing. It has great prices for most things, but other items are considerably overpriced.
The store is very clean, staff is friendly, shelves are stocked, and there's always sales. My 4 star review isn't 5 stars because of the lack of "sets/matching" items is significant. For example - I was shopping for new kitchen dishes/utensils for my beige farmhouse style new kitchen but I could not match or pair any complete sets. Placemets were a solo set of 4 but I needed 6 and there was only 1 pack. Then I found a set of plates that were the right color, but there was nothing else in that style. I picked countertop cannisters in a certain style but there was only 2 and nothing else matched. Then for my bathroom I chose a shower curtain and rod in a certain style/color but couldn't fine any matching bathroom rugs/mats, or a complete set of bathroom items like trash can, toothbrush holder, soap dispenser, etc. They'd have 4 of 5 matching items, or 1 of 3 items needed, etc. So it's pretty much hit or miss what you'll find. But if you do find what you're looking for, the items are great! All around, I'll def be back to this location as the lack of matching items isn't 100% a negative issue at all. So I still give 4 stars. And just an fyi the parking lot at night is a little unsafe & very dark...
Ā Ā Ā Read moreOmg! I can't believe I've never been in a home goods store, I guess I thought it would be more like a pier one imports, expensive and out of my price range. I should have known better being a part of the tj Maxx and Marshalls clan. I loved it! I went in to just "look around" and came out with 160$ worth of stuff lol. I was like no way I have to have this and this and this. Different style decor to fit anyone, modern,classic,minimalist,boho, contemporary. Prices were very reasonable, large furniture was a little pricey for my budget:( I found unique decor pieces to finish decorating my apartment. Definitely be back. Good place to get a gift for someone else! Store was clean, employees were helpful and nice. Long line but there was plenty of cashiers open so check...
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