Computers To Go — Local services in Saginaw Charter Township

UPDATE 9-21 The manager contacted me and offered to make things right. I appreciate the follow up.

Bad communication and process. Dropped my laptop off for a cracked screen. Had some communication issues (said they had the wrong number..even though I followed up MULTIPLE times) that caused it to be there 4 days after promise date. The worker told me I didn’t owe him anything (which I still owed him $50, so that was a really nice gesture for the prior issues). Went to pick it up and was handed the tablet portion of the laptop. I asked where the keyboard was and was told I never dropped it off. I told him I 100% did because it also serves as a screen protector. He asked if I could check in my vehicle and I obliged. It wasn’t in there so I called back and he said they found it. I told him that I was also missing my charging cable and was told by him that I didn’t drop it off because he would have told me to take it. I asked him to check the video recording and if I took it with me then I’ll own up to it, but I was 99% sure that I left it all together. He started to check and then offered one of his cords (which was a nice gesture) but it wasn’t my factory cord that I left there. I get home after that debacle and notice that the screen doesn’t fit properly. There are 2 open spots on both sides of the screen that I’m certain weren’t there before. I even looked up pictures of other Surface Pro 4’s to double check. Not sure if it’s the wrong screen or if a piece of plastic broke off..but it looks bad. I’m not looking for a refund I just want you to know that I don’t think I’ll be back. You need to work on your organization skills...

Computers to go had excellent customer service, care and prices. I had an emergency issue with my work laptop. I work remote for an out of state employer and so I didn't have a local IT department to rely on. They diagnosed the issue, made sure I could pull all the relevant work data I needed and did everything they could to correct the issue right there that day. I had gotten a lot of run around at a few other stores I called or visited before trying them, including Best Buy who wouldn't even look at it for me. The issue I was facing took them a couple hours of repair time, for which they got right down to and did immediately while I waited. In the meantime, I saw them handle several other customers with a variety of issues with excellent service. In the end, they were not able to ultimately fix my issue without ordering a part, which I don't blame them for... they bent over backwards to try and make it work for me that day. After getting my data (which was the real emergency) my IT department preferred that since I have my date, I should just send the laptop in to them to swap for a newer model. If this had been my personal computer, I absolutely would have ordered the part they suggested and finalized the repair a few days later. They really had a reasonable price for parts and labor, especially considering the amount of time they took to work on it. Highly...

I have had 2 very positive experiences with Computers to Go repairing my 2012 Mac Book Pro. First time they replaced the hinge and display (I broke two years ago). January 2021 they totally rejuvenated it with a new battery, charging port & SD card reader. In both cases, staff was very professional, fast & economical. Ready next day, like new & reasonable. With great local service like this, I am so happy with Apple products and to be completely free of Microsoft & Windows perpetual problems.

Sept 2023* Updating my 2021 Review.... Computers to Go is STILL the BEST Apple/Mac repair to be found. In my experience, far better / faster / cheaper / nicer than Apple OR Apple Authorized service (Best Buy). Over the years they have replaced batteries and screens on 3 iPhones, kept my 2012 MacBook Pro good as new.... fixing multiple issues promptly, often an hour or two later or...