Strike Twice Computers — Local services in Saint Louis Park

Keith was nice enough when I first came in, even as I overlooked the fact that he told me all about his latest date. While I believe him to be knowledgeable in his field, I do question his scruples.

Keith replaced two fans in my laptop. When I returned to pick up my laptop, he told me that he bought TWO sets of fans, two fans in each set, totaling four fans. He told me that he bought two sets “just in case” something happened; that way, he would have a second set and I wouldn’t have to wait longer for the repair. Fair enough, I suppose. Only he charged me for all four fans, not the two that I actually needed.

He charged me $29.99 for EACH FAN he replaced (totaling $59.98. I found the fans for my particular laptop online for $23-26/set.) Naturally, I believe that he charged me for both sets of fans (all four), but I only needed two fans. In essence, I paid for all four fans, but he is keeping two fans for his inventory.

After looking at my invoice again, I called Keith about what seemed to be either an honest oversight or a deliberate overcharge. I was willing to give him the benefit of the doubt.

He gave me a runaround story which was nonsensical. I asked him to clarify again; he repeated the same story and reassured me that he didn't overcharge me (even though he later admitted to up-charging me for taking parts out of his stock).

I decided not to push him further as it was clear to me that I was not going to be reimbursed.

I switched gears and let Keith know, in the kindest way possible, that I did not like the fact that he put his sticker (an ugly sticker with his company’s phone number) on the front of my laptop.

After a slight back and forth, he told me that I was “the first customer to complain about this, but okay” he’d take it under advisement. (It does not matter if I am the first or the 100th customer, this was a condescending and unprofessional response to a minimal critique.)

He went on to say, with a snarky tone, “Did you appreciate that I added rubber cushions to the bottom of your laptop…for free?”

I replied, “Yes, I did appreciate that; however, after returning home and looking at it, I noticed that there was dried superglue coming out over the sides of the rubber.”

He told me that he didn’t “appreciate me” telling him how to “run his business” and “micro-managing” how he does his work. When I referred to him as “Sir” he told me not to call him “sir” because it was rude. What? Like a man with a fragile ego, he was unable to handle the slightest critique.

What he believes to be “good service”, I found to be off-putting. If a business is going to add a service-for a charge or for free-to someone’s expensive property, then a) make sure you do a damn good job at it and b) don’t assume you can add whatever you want to the customer’s property and c) take whatever critique you might receive with graciousness.

I'm certain Keith will fire back a snarky and defensive retort, as he has with the other poor reviews he has received. There is no defending your...

I hate to be the odd one out, but the least I can do is share my own experience (of yesterday). My computer was having issues with its display, and myself being no expert, I decided to try this place based on its reviews. A friend had also told me about it so that was a plus. I arrived and was greeted warmly by Keith, who was very personable. He took a look at my laptop and, impressively, within 5 minutes (or less even) had the screen up and running again. He said he wasn't sure what to charge me, but we agreed on something minimal. He took me on a small tour of the store and in conclusion said that the work came with a 30-day guarantee, and that if anything happened I could feel free to come back or call. I returned to my house and hooked up the laptop. Dismay! Lo and behold the screen had zonked out, just like before. I dialed strike twice and Keith answered. I told him what was happening and how I was trying to fix it, and asked him if I should come back. He sounded impatient over the phone and gave me directions on how to hotkey the pc to the tv monitor I was working with. Then he proceeded to tell me how I was wasting his time and how it really wasn't his problem anymore, as he had fixed what I had come in for (even though it seemingly wasn't fixed). Then he laughed and said that he couldn't even take his girlfriend out to dinner with what I paid him. Uh... ok? I asked him what it was he wanted me to do. He sighed and reluctantly said that if I REALLY wanted to come back that evening or the following morning, they were open from 8 until 6. No thanks, I'll pass.

edit: in his response he is misleading about me not being able to afford the half-hour rate (as well as being an insult to their company). I could, and can, afford it; but for the three minutes he spent tinkering with the display we both reached the consensus that the lesser charge...

My second review of Strike Twice in the last year. Since June 2020 I have purchased two computers from Keith. The first was a previously owned, but much improved (by Keith) machine. I had a number of problems with it that, I don't believe, were related to the hardware, but rather some of the software I had been using. Keith was very generous with his time and efforts to help me resolve the issues. However, I'd finally had enough of it and decided to purchase a new PC from him. I can't say enough about how satisfied I am with the service, the hardware, and Keith's very generous efforts in helping me get back on board with projects, internet surfing, and completing tasks at hand. My new HP PC is on the left. I bought a second and used monitor from him (in the middle), and the camera on top of that monitor. Keith is and always will be the first person I contact when it comes to resolving computer issues and purchasing equipment. He's a great fellow to work with, has a great sense of humor and is #1 in my list. Thank you Keith for everything over...