Macy's — Local services in Saint Peters

I've never left a negative review for any store before, but I had such an awful experience at this Macy's that it had to be said:

1. I called the store to see if they were open (and not closed because of COVID). After navigating the phone tree, I realized there was no way to speak to an actual person. I had a limited amount of time for running errands, so I decided to do the curbside pickup they had advertised.

2. I received the text saying the order was ready for pickup and to go to the "West entrance." I went to the only entrance I knew of and called to let them know I was there. A woman answered the phone. It took THREE tries for her to enter my order number correctly. I said I wasn't sure I was at the right place for pickup and she said I should be able to see the Drury Inn. I was staring straight at the Drury Inn, leading me to believe I was in the correct location. She said she would bring out the order. I waited for FIFTEEN minutes.

3. I called again but no one answered. I waited a few minutes and called again and she answered this time. She said she didn't see me parked out front with my hatch open. I said I had closed it because it was so hot in the car from waiting for that long. She said she would bring it out after making a return for someone. I waited FIFTEEN more minutes.

4. I called again and she seemed to be trying to find my car. Then she disappeared. We were still connected but she was not speaking. I had reached the end of my patience and went inside to find someone who would actually help.

5. After walking around the store trying to find someone not already helping a customer, I found two ladies at the Estee Lauder counter who were able to find someone who could locate my order. I was crying by then. Someone finally handed me my order after another FIFTEEN minutes.

In short, I spent a full 45 MINUTES waiting for my "curbside pickup" order. I still had to go into the store, and I left in tears. I'm sorry to say I won't be back. The only saving grace were the two sweet ladies at the Estee Lauder counter who did a great job of sympathizing and keeping me sane.

Bottom line, my biggest grievance throughout the curbside pickup process was that there was no service to me as the customer to help me do business with them...no effort to help them find me. That lack of customer service is what will keep me from doing business with them...

I shouldn't have given it one star. Late Saturday afternoon noon. Not many people in the upstairs part of the store. Went looking for the women's perfume section. Didn't see many customers in the area. I was looking for particular items for my wife's birthday and up coming anniversary. Men/husbands can't go wrong when you're provided a list. I find the items. Now to get checked out. Horrible. HORRIBLE! H-O-R-R-I-B-L-E!!!! I l waited and looked for someone to come to assist with the check out procedure. No one in sight. Now if this was around a major holiday and the store was packed with people, I could see waiting a few minutes. No, this was late Saturday afternoon around 3:40. I paced around the counter. Sprayed several other perfumes, still no one. Read and replied to a couple of texts. Still no one. Finally, another customer coming from another area, is brought to this counter to help by an attendant. Quicker than light coming on when you hit the switch, another customer gets in line. Following the six social distancing, I get in line behind her. For whatever reason she, the store attendant has to go to another register. She acknowledged the lady in front of me as she is moving. Now there's another group of people grazing by this spot. Another attendant comes with another customer and proceeds to cash them out. The lady in front of me leaves. I don't know why or what makes the process so difficult to cash out a customer buying ONE item. I trying to be patient. She completes the check out process. That customer leaves. The original customer is still checking out at the other register. Instead of asking who's next, she starts with the group that was grazing. What?!? Seriously!?! By this time, I'm ready to leave, but then I would have to come back and I had already made up in my mind that I will NEVER come to this store ever again. It's now 4:45!!! I lost an hour of my time trying to buy ONE, bottle of perfume. The real kicker, I was going to buy more than that!!!!! So beware, if you go to the Macy's at Mid-Rivers,.pack a big lunch. Can't and won't go back!! Not to be overlooked, nor asked if I...

WOW! I have lived in Saint Charles my entire life, so visiting this Macy’s was particularly disappointing. The state of the store was almost heartbreaking. There are noticeable holes in the ceiling with buckets placed underneath to catch drips, and the lack of music made the atmosphere feel eerie, as if the store were on the verge of closing down. The staffing situation was even worse. The once-busy shoe and purse departments now seem to be understaffed and neglected. Instead of dedicated employees, the jewelry associates are now expected to handle shoes, purses, and jewelry—all at once. This is clearly not working. I initially went in to buy a perfume for my wife but struggled to get any assistance in that department. After flagging down an employee, I was told he didn’t work in that area but would find someone who did. To my dismay, there was only one employee handling both the fragrance and cosmetics departments. With a long line of customers, it was clear she was overwhelmed, so I left without making a purchase. It’s unacceptable to make customers go on a scavenger hunt for help, and if the store is that short-staffed, there should be some cross-training so that employees in other departments can assist where needed. It seems as though Macy’s is trying to save money by paying one person to do the work of several, which is detrimental to customer service. This store used to be great, but it’s clear that things have taken a turn...