UCCU - Salem Branch — Local services in Salem

I have been a member of UCCU since 1980. That makes me a little "old school". Most of my experiences at all the branches have been positive, thus I give it 4 stars. On occasion I have received service by a newer employee who often does not understand how to serve me per my request. Rather than ask further questions, sometimes he/she will just say "I can't do that" or "we don't do that". I'm sure they could figure out a way to serve my needs via another avenue by offering to discuss it. (This is how I was trained as a young employee in a service field.) It is quite frustrating to be dismissed in such a way when my funds have been invested in their profits as well as mine for over 40...

Worst customer service. They are never consistent with their rules. They always tell me I can’t do something, only to find out that I can do it, and have been doing it for a year. They always give me a run around. I go every other week in person and they always give me a hard time. Never talked with anyone that is confident and knows what they are doing. It’s not even worth the convenience of it being down the road. I’d suggest going to a different location, or better yet, a different credit union...

I have had nothing but problems with this credit union! All of the employees are incompetent and make serious mistakes, like claiming I have not made loan payments. Thankfully I keep all of my receipts and was able to show them I had. That has happened several times in the past year alone and it is only one of the many problems I have had with them. They are not worth risking your money and...