UScellular & T-Mobile — Local services in Salem

Mixed experience. Fortunately, I arrived just after the store opened, so essentially no wait. Salesman helpful, but aggressively tried to (over) sell every accessory- but in that sense, he was just "doing his job." Manager on duty (? Darren) was friendly and helpful. The salesman knew that I was a US military veteran, its noted on my US Cellular account. In "conversation", I mentioned that i was going hunting and that marksmanship was one of my hobbies. In what I guess was his attempt to "creat a bond," he told me several (straight faced) personal anecdotes. I listened to each without question. I was there ~1 hour and 45 minutes and eventually was "just ready to go." Delays were attributed to "the (computer) system"; every delay was accompanied by attempt to sell me something else and periodically one of his "stories." In hindsight, I feel a bit insulted that he was tell me such obvious BS. Did he really think that I would believe that someone could consistently kill a wild turkey at 75 YARDS by using an airsoft rifle to shoot the turkey in the head. I have some understanding of MOA, MIL, windage, bullet drop, ballistic coefficients, spin drift, etc; so I knew his "stories" were clearly BS. He apparently also thought that i would believe that someone could get close enough to a wild turkey to jump on it and kill it instantly with bare-hands. Or that the killed (wild) turkey weighed 34 pounds and was a bearded hen. This hen supposed had a beard that was over 8 inches long and was just shy of the VA State record. There were other fantastical tales. After being there (US Cellular Store) so long, I was just ready to go and so didn't call BS on any of his stories. Besides, i didnt want to "get into it with someone who clearly has no inkling of even basic ballistics. In hindsight, having someone think that I was that stupid or gullible...

I have been with US Cellular for over 30 years every sense they open with only then one Main Store near airports Road In Roanoke Va. Then the phone was to the car like a suitcase with an antenna you put to car windows. I still have mine. I am getting ready to move own. The people they have to help now: either do not know or when in training forget what they learn. One big headache to get my phone fixed. I have a Samsung Galaxy Note5 And believe me they are so stowed until you have a have lunch or Dinner which everyone. That for sure. In 2019 when it time for new phone I will get a new carrier, A holy stress mess. My store is on Main street in Salem Virginia 24153 Fine out for y'r self Go by see for y'r self. Have fun you need it. That for sure oh, by way I just left the store and boy we get into it and phone still not fixed like I think it should be. Why because I the one who is using it. What...

Shawn and Keeley are absolutely outstanding! There has never been a time that my mother and I have visited this US Cellular in Salem, VA and not received A+ service. Recently, when my mom’s phone broke, they went above and beyond to help us file the claim and walked me through exactly what needed to be done.

They are knowledgeable, patient, and truly care about their customers. Everyone in Salem trusts this team, and for good reason — they make the experience stress-free and pleasant every time. I understand US Cellular may one day become T-Mobile, but I sincerely hope this location and these amazing people remain, because they are the heart of...