Christian's Furniture — Local services in San Antonio

My mother in law bought a furniture set thru their finance company (synchrony). She wanted to cancel the protection portion of the purchase, which according to synchrony is possible. The owners son, Christian refuses to help out and insists she accepts the full order as is. She has tried reasoning over the phone with him but he absolutely refuses to change the order or cancel it and we’re having to file a dispute with the finance comp that’ll take 60 days. What should’ve been a smooth, easy order has turned into a mess. I am disputing and am awaiting the results. Either way I’m canceling and will never do business here again.

UPDATE I give great reviews when warranted and 1 star ratings just the same. I’m not interested in other customers experiences or how long you’ve been in business, etc, etc. My mother in law’s experience has been quite the opposite. I’m glad to hear you take defamation seriously, good for you. Customer service is something we take seriously. Discounts and other options as you stated were not offered. Either way, a discount wasn’t what was being sought. Removal of the protection plan was requested, and per the finance company that’s something that could be done. And no, this review will not be removed. PS - we’d like to review the recorded conversations so we can go over the part where you offered “multiple resolutions “. As of now - a 60 day dispute is the only thing that was offered to...

Incredible Shopping Experience!

From the moment I walked into the store, I knew I was in the right place. The customer service is exceptional—the staff is friendly, attentive, and truly cares about customer satisfaction. They not only helped me find exactly what I needed but also provided recommendations based on my taste and budget.

The quality of the furniture is excellent, with a great variety of styles and affordable prices. Additionally, the purchasing process was quick and hassle-free. It is clear that this store is 100% dedicated to customer satisfaction, as they were always willing to answer any questions and ensure that I was completely happy with my purchase.

A small tip: if you're picking up your furniture from the store, make sure to carefully inspect the merchandise before taking it home. This way, you can guarantee that everything is in perfect condition.

I would definitely recommend this store to anyone looking for quality furniture with top-notch service. I will surely return for...

Michael and Jaythan helped me load my recliner and did a great job!! However the in store sales team failed to order the furniture item on time causing a 3.5 month delay with no explanation nor compensation. Also, the "American made" product we were sold clearly states made in Vietnam. If the furniture lasts I'd be willing to shop here again, but if the furniture wears out quickly I will revise this review and let others know. Updated after your email response. We were told that this recliner brand was made in America which is why we were willing to pay more for this item. As for tariffs causing the delay, the actual starting date for the tariffs that stuck was April 2, 6 weeks after the order. We were told the recliner would be here in 4-6 weeks. We got our first update 8 weeks after we ordered this with you. At this point we will just enjoy the recliners and again hopefully they...