Diamond & Jewelry Gallery — Local services in San Antonio

Took my wife's wedding ring in awhile back. One of her accent diamonds had fallen & I wanted it replaced. The shop owner, Rene, said he can replace it with the same quality diamond. After having the ring returned, the replaced diamond lacked the luster of the rest of the diamonds. The shop owner Rene, assured me it was the same quality. I took the ring to another reputable jeweler a few days ago, & he confirmed the replaced diamond was of a much lower quality. He even allowed me to look at it through a magnifier. It was very apparent that the replaced diamond was clouded & not the same brilliance as the rest. This type of low class, cheap skate business tactics is an insult to other reputable jewelers. STAY AWAY FROM DIAMOND &...

This place has been hands down one of the best customer service experiences I have had. I went in looking for a luxury watch, thinking of a Rolex and I came out with an Omega which I fell in love with, even though I tried on many watches I was never pressured to purchase the most expensive watch, usually other jewlery or watch stores pressure you to make the most expensive purchase. Monica was very patient and had an extent knowledge in horology. Her customer service made me feel excited, secure, and happy about...

This place sucks. I dropped off my watch for a battery change and it’s been there for two weeks and they keep saying it’s still with the watch tech which is ridiculous. They told me I would have it three days after I dropped it off and it’s been two weeks, all they are doing it changing the battery 😑. And they are so unprofessional on the phone, it’s “um’s” and “maybe’s” and “I’m not sure” they should I know what is happening with their...