Fire Wok — Restaurant in San Antonio

I've been to this restaurant multiple times, and I was not impressed with this restaurant on any of those occasions. During the first visit to this restaurant, the food was so mediocre that I would've rather went to some other place with similar food in the area. In addition, all of the spoons and forks that were set out for the restaurant were dirty, and the plates were too (if they had plates; I honestly cannot remember.) The tables were also dirty, which was rather inexcusable considering they had at least three or four workers there at the time, and there were only 1 to 2 groups of people dining.

On the second occasion, the manager there was rather rude. They failed to explain that one of the items that I was ordering had an up charge, and the other charge was a few dollars extra and I did not find out about the charge until I received my bill and paid for my food. And once again, the silverware was dirty, as well as the plates, as well as multiple tables were dirty and there was no place to sit because of the tables being dirty. Quite frankly, only reason I came here second time was because my family was craving Asian, and we were short on time and we were nearby.

Long story short, this place is disgusting, the management is rude, and the food is not good enough to warrant going there for any reason....

I have been a loyal customer at Fire Wok since 2012. Their food is good. The sauce is sometimes clumpy like it’s been sitting around for a while. Their chicken is sometimes dry, but overall it’s good. Their customer service, however, falls incredibly short. If you have any allergies, I would stay away from this place. The last few times I’ve ordered from Fire Wok, I’ve received fried rice instead of white rice. This last time, I called and let them know. I was also missing my drink which is not uncommon but not on the restaurant. They told me they would replace the rice and drink, but not the chicken. I figured they would replace the whole thing especially because I’m a loyal customer. I went today to get my replacement items and they told me they would only replace the white rice and drink. I wouldn’t be getting the chicken unless I paid for it. I decided to walk out and not get anything. If they’re treating customers, especially loyal customers, like this then I don’t want anything else from them. If you order from DoorDash or Uber Eats, make sure you check your food because 75% of the time something is wrong or not good. Just be careful when ordering from here and if you have a problem, don’t count on good...

We ate there before a movie thinking it would be pretty quick, that was our first mistake.

The host/cashier at the front seemed agitated that customers came in. He was short with us to the point of rudeness -- he absolutely emanated a "I hate my job and I hate customers" attitude.

We placed our order and sat down at a sticky table. There was one other couple there, and they already had their food. 38 minutes later we got our food.

This would be at least a two star review if the food was edible. My "crispy beef" was a sad, soggy pile of lukewarm, salty goo. The onions and bell peppers that I picked out of the mess were the best part of the meal.

My fried rice was at turns both crunchy and gooey (I'm not sure how they managed to simultaneously both undercook AND overcook the rice), and one of the saltiest things I have tasted in my life.

In short: the staff was rude, we waited longer for our food at a "fast casual" place than we would at most sit down restaurants, and the food was borderline inedible.

I'm not sure if it was this bad before the pandemic -- I know a lot of places are suffering a collapse of quality due to staffing and supply issues. But it was awful, we...