Extra Space Storage — Local services in San Antonio

Edit 2 - Since initial problems they have done a lot to rectify situation. Management took care of customer service issue. And the place really is cleaner than any storage facility I have ever seen. Access is easy. I would recommend this place for sure.

Wow, I had planned to come on here and change my review from four to five stars once I got over being mad about the lack of signage and horrible numbering system. The owners of this business may want to check into this property because the only thing that really, truly, chaps my hide is poor customer service. I took another load of items to storage today and noticed the lobby was open and someone working behind the counter. I entered, they looked right at me, then went back to working on their computer. I saw the wardrobe box I was looking for and saw the price. I turned to the counter to ask a question but the person refused to look up. I shrugged it off, I could buy the box anywhere. I left. The person NEVER acknowledged me, but followed me out then angrily locked the door behind me yelling we aren't open yet thru the glass. Okay. I didn't notice the hours. The door was unlocked. All you had to say was, "I'm sorry, ma'am, but we aren't open yet." I would have come back. Now I am once again seriously rethinking my decision to rent here. Absolutely no excuse for that kind of behavior. Absolutely horrible!

Original Review: Truth be told will probably change this to a five, but I'm still aggravated. Initial experience was great, easy to setup an account, didn't get to pick my unit online but no problem...til I got there. Good God I was cussing before it was all said and done because I could not find my unit. The numbering is STUPID!! And worse, it would be an easy fix...some signs that say "these numbers with a left arrow, these numbers with a right arrow", you know, like in a hotel. ZIP ZERO NADA signs at all. I was heading down a row towards my number then bam! Suddenly I'm a hundred numbers off. It was ridiculous! I was seriously regretting it and had determined to march to the office and cancel my unit. Then I found it finally. Once found, it was easy to find because I could tell people helping me move go this many rows, take a left, go this many rows...but NOONE will EVER be able to find it easily without that because the numbering is so freaking bad. Having said that, my lock was there, the unit was spotless and ready to move in, and the entire property inside and out was the cleanest I'd ever seen. Well maintained! Like I said, it should be a five star but I'm still PO'd about the fifteen minutes I wandered around looking...

Have had a storage unit here for over two years. It's a climate controlled place and my unit is on the second story right next to a big window and it got burglarized. There are cameras everywhere and of all the units they picked mine. Seems kinda suspicious, being that there was no forced entry they just took my lock off and took what they wanted. Got a call from the manager saying my units door was left open, but I haven't been to my unit in over 7 months. Hot here and found a lot of stereo equipment and a tv and other stuff were stolen. Manager did not offer to call cops or make that an option he just said he'll get back with me. Very shady business. I would not trust this place to put your belongings in. The manager also informed me that he knows how to pick those locks but couldn't see someone else knowing the same thing. Why would they sell locks to people if they can easily be broken into. Granted these are the locks you buy at the storage facility that are recommended to keep your belongings secure. I am deeply disappointed in the way this place has taken care of the situation and on top of all that they raised the rent on me as well. Not good...

I never thought using storage would be such fun!! My current situation is the first time I've needed a storage unit. All I really knew was the ad for Public Storage, first month for $1, but I have driven by those over the years and they just don't look safe or clean. I decided to try an online search with the zip code of where I would prefer to have my things stored and that's when I saw all these amazing reviews for Extra Space. What a great experience! This place is crazy clean and secure enough that I've gone back several times and was never uncomfortable. The best part of my experience was meeting Juan. He answered all my questions and walked me to my unit and helped me make a better choice than the one I 'thought' I wanted. This guy is a genuinely great person, and I loved just chatting with him. I love that he always smiles and really goes that extra mile. Best choice I've...