Letty's Cakes and more — Local services in San Antonio

Zero starts if I could! I’m beyond frustrated and mad. Three weeks before my wedding day I was forced to look for someone to do my cake after I realized Lety’s cake had no idea what I wanted even tho I placed the order and gave them a deposit on April! When my wedding planner called to make sure everything was good and to set a time to drop the flowers and the stand i wanted them to use, she (my wedding planner) realized they were talking about two different things. Yes they acknowledge I needed to bring the flowers but they had a completely different design. Maria, who is the person we had communications with, kept referring to us to look at the contract and the picture in it but our copy had no details whatsoever. Just the word “pic” on it. Theirs was full of details but the wrong details. My cake have 4 different shapes and her order had round cakes. My cake was supposed to have an elevation between two tiers and their copy didn’t had it. When I asked her why my copy is so different , Maria couldnt give me an explanation other than “I don’t know” and the “don’t worry”. At that point I was like uhmmm I don’t trust them. I mean, would you? We had 3 conversations before this last one. What would guarantee me that they will execute the cake as I wanted. And I KNOW the cake was not going to be EXACTLY like the design but the shapes and structure at least should be able to be the same. Well I asked for my deposit and they refused. She even send me a smiley face emoji which I take very offensive and as a form of mockery. Didnt even offered me other services to make it right. I had a bad feeling about this company from the first time but then I was kind of at ease because I saw some moms recommending them and I thought… I’m overreacting and it’s wedding nerves. I should of follow my guts. I feel like if they weren’t confident on doing a cake like mine then they should of told me before they took my money. Like other bakers have told me before. And at this point it’s not even about the money but principle! Own your mistake and make your customer happy. I went to Blancas Bakery and they immediately understood what I wanted and even gave us 8 different types of cakes to taste. Their work looks legit and our copies of the contract are exactly the same. Even the baker came out to explain in detail the size of the cake and how they were going to make it even at NO EXTRA COST because of the weight. I never complain about services and just never used them again if I wasn’t happy but this made me mad. This is not a $300 cake that you can oversee easily. Not I had the time to be cake shopping again. You don’t brush your customers ideas like they don’t matter and pretend you had everything figure it out when you in fact didn’t. After what I experienced I saw that I’m not the only one disappointed on this place and Maria’s lack of understanding. Stay Away from this place! Do your research!

EDITED TO RESPOND: Its sad that you are blaming on my weeding planner when she is the one had to reach out to make sure everything was ok to our order. YOUR business had different information than the one discussed when we first met. In fact my copy of the contract is blank. But you guys want to tell us that we should read our notes??? We had to send you a picture of our copy so you could see there was nothing in it but yours had ALL the wrong information. Im just glad you guys aren't doing my cake. I found someone with more understanding as far as designs and structure. My cake is completely out of your leage and after reading other reviews that you guys can follow simple structure designs, Again IM glad we ended business. Like I said $300 is nothing to my piece of mins that I would get the cake I requested. And sending a smiley face when you know IM not a happy customer, its a sign to disrespect. I will make sure EVERYONE knows about your business ways....

If I could give a 0 I really really would. This was the worst experience of my life. Let me just start by saying if you can't do something, then please don't do it, it's not worth the hassle of continuously doing it wrong. I called and sent them a photo of what I wanted the cake to look like and they gave me a price of $130 which I thought was fair considering what the cake should've ended up looking like. I came on pickup day and it looked nothing like what it should've. It was actually so bad that I was too busy processing how much money I just wasted to even take a picture but there were just light streaks of a light green color around the cake. I asked them if there was any way I could cancel the order but they denied because they had already made the cake, which is reasonable, but they wouldn't even offer a partial refund for the terrible job. So I just asked them to fix it and actually make it look like the picture, and they literally said they could have it fixed in 5-10 minutes which I found really hard to believe so I told them I would just pick it up later. It took them over 2 hours and the photo attached was the result. The lady at the counter told me that that was the CLOSEST they could get to the picture because they weren't the original creators. I understand it's not going to be exactly like the picture but you cannot tell me that looks even remotely close. I showed the picture to friends and family and they literally laughed and said anybody could've done better, even a baby. I didn't want to be rude and explode in their faces so when I saw the result I just stood there and stared at the cake trying to come up with somewhat kind words to say, which was extremely difficult. Since the result was so bad I asked them if they could do something different and just have the bottom tier green and the top tier white but they said that would be too much of a change and they would have to charge me extra so I ended up just having them make the whole cake green. This was no way in hell worth $135 and nothing could convince me it was. If they couldn't do it they should've turned away my business instead of exploiting a literal teenager and making her believe that she would have a nice birthday cake. Now let's wait and see if the...

WORST CUSTOMER SERVICE EVER!!! First and foremost I am from Dallas Tx, I was going to throw my daughter a birthday party in San Antonio, but due to unforeseen circumstances I had to cancel my cake order with this bakery. I ordered the cake on April 9th 2022 when I went into order there was red flags already a customer and an employee MARIA arguing back and forth the customer stepped out of the establishment and immediately MARIA started talking bad about the customer.I went ahead and called to cancel 3 and a half weeks prior and I spoke with a gentlemen on the phone and he stated he was the manager of the establishment and first he couldn't locate my order and kept questioning if I was sure I ordered. I assured him I did and gave him my name once more and about 5 minutes on hold he finally found it. From there I explained the situation and he stated he was going to try to refund partially and give me store credit I let him know the store was not going to work due to me not living in the area and is there any alternative he then stated he can do the full refund with approval and he would call me back. I never received a call back that day so I called once more the next day to get Maria on the phone and she stated she knew the individual and would talk to him because he cannot do that then I proceeded to ask for his name and she said she doesn't have a male employee or manager and didn't know who I was speaking of when literally 5 minutes earlier into the conversation she knew who I was speaking of. LIE NUMBER ONE Then she proceeded to talk to me like I was a child and cutting me off every other word with "uh huh okay" and that I signed a "contract" which I never signed, therefore it's invalid. She stated she will be giving me a call back tomorrow so we shall see if I have to make the 5hour drive over there I am because this...