All these great reviews about Glenn and Jesse but unfortunately I had an employee by the name Jared attempt to assist me. I purchased Defiant preworkout but it was all clumped so I just needed a quick exchange, no money, no store credit , just looking for the same product. 1. I was denied assistance because I didnāt have a receipt, no attempt to find a solution other than āsorry man Iād help you out if I couldā. 2. I had to personally call a Rocks operating partner to educate this young employee on customer service and thankfully the operating partner fixed the issue. 3 Once we found a solution and the operating partner disconnected the phone call, this employee attempts to tell me...Alright Man Iām gonna be helping you out today...No youāre not the other operating partner from a different location is after I called him. 4. Just so you know if this clumps up in the future youāll be stuck with it , because weāre letting you know they do clump up. 5 Telling a customer their stuck with a product if itās damaged, real intelligent. Especially when theyāve spent plenty of money with the brand. Someone within Rocks Management look into...
Ā Ā Ā Read moreThese guys don't have a near-perfect rating for nothing, they truly are ELITE!
BEST supplements at BEST prices (take that Amazon) and the BEST, most knowledgeable team you'll find anywhere. Seriously, I'm not kidding. These gentlemen do their homework...and I'm talking about ALL the Rock's locations that I've been to, and there's been plenty. They do supplements better than anyone else and they do customer service better than anyone else. That's Rock's way from my experience. They have lifetime customers in me and my clients for sure.
To the team, thanks for all that you do, especially for vets! š«”šŗš²
Coach Erick Caldwell Master Trainer/Metabolic Health...
Ā Ā Ā Read moreIāve been going to Rocks for a little over a year now and the service they provide is amazing. They really go above and beyond with getting to know your goals and never push you to buy anything. They would even give samples before they make you buy items like pre workout. Glen is usually there and has a lot of knowledge about everything Rocks provides. He can break down anything that is in their supplements and pre workouts like nothing. Also the inbody machine really helps you stay on track and itās FREE! I havenāt had one bad moment with rocks and donāt see that happening anytime soon. Their a people that care about people business and thatās...
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