UT Health San Antonio | University of Texas Health Science Center at San Antonio — Local services in San Antonio

I'm not sure what's going on with ophthalmology department. I went for my eye exam, paid my co pay. Got exam for glasses and contacts. About a week later received a bill for $75 for contact fittings. I had a follow up visit, which I should not been charged a co pay but I had to pay $35 for follow up. I tried to dispute it and I kept being told the insurance had changed. Even the Doctor agreed with me that i should have not been charged for either, it was covered by SuperiorVision. Verified with insurance and it had not changed. They finally admitted that I should have not paid for follow up. Requested that my $35 be refunded to directly. According to them they could not refund because I had a $75 balance. I made a claim with the insurance and received the money back. In the notes for the check it read: (PR-45) & (Co-45)"Charge exceeds fee schedule/maximum allowable or contracted/legislated fee arrangement". UT Health ophthalmology is over charging patient, many of whom are elderly. Taking advantage of people. They need to retrain or train correctly the person's working the in their department. They are overcharging , regardless what the insurance companies rules are. I do not recommend department to anyone or give this department any stars, I had to enter at least one star because it didn't let me post without. This department needs to be looked over and make sure it is following insurance policies and not...

My husband is needing more solid food to help his bowels function better after his kidney surgery but nobody is even listening to him in his need. He is really wanting to help himself get better but how do you expect a patient to get better when nobody wants to help him in getting him solid foods like mac and cheese or mashed potatoes. The only one helping him in any way is Josh. Why is what my husband saying going in one ear and out the other with these people. When the patient is driven to tears that he is wanting to help himself by eating firmer foods the Doctor's are failing at when it comes to truly listening to the patient. None of his staff are on the same page at all. The Doctor's put him down as a girl on his medical files which is a big red flag there as well.

Update as of 8-18-2023 Here we go again. My husband has been in the ER for over 14 hours and has not been given any medicine or information of any sort as to what is going on with his severe hip pain. He is crying in pain and y'all are sweeping him under the rug and ridding him so you don't have to deal with him. That shows bad character and horrible care on the image of UT Health. Before sending him back to a rehab center tell him what is going on with his pain and what can be done about it. He is left in severe pain and that is very careless and cold. He is there to be given help not treated...

Very disappointing experience with the UT Health Cardiology Department. Dr. Traktenbroit suggested I have a cardiology stress test and an at home ECG test, called a ZIO test. I spoke with at least six different departments within UT Health & University Health And was unable to get test codes So I could get a cost estimate for the tests through my insurance company, prior to actually having the test performed. I called my insurance company and asked if they could contact the physician and different testing departments. They were also unable to get any type of cost estimate. With anything else in life you know what the cost will be before you pay for it, but in the medical profession you’re supposed to trust them and not know how much your out of pocket cost is going to be until you get a bill in the mail. Ludicrous! Also, there are 3 different types of stress tests. The most expensive one being the one that includes injecting nuclear medicine through an IV. Oh course, this is the test the Dr. ordered. Chest pains or shortness of breath are usually the reason for a stress test. I did not report having either. From what I’ve researched a CT scan of your heart is better at finding blockages than a stress test. I had one performed a few years ago and the cost was much less than having a nuclear...