Frost Bank — Local services in San Antonio

Today 6-6-22, I was slandered by Bank Manager: Annette, Almost 10 yrs ago my brother and I were in business, one morning I walked into the lobby, there to greet me was Annette, she stated my brother was in the (drive thru) and got out of his truck, and throw his chest at the teller? I ask to see the video tape, she got very up set, and told me she was going to close out our account. I told her I had no idea of this. I gave her examples of a relationship just because you get into a argument with your husband is no grounds for a speration. I also told her, what happened to the policy of the customer is always right, it fell on the floor, 6 yrs later I asked her where are the employees that accused my brother... They left the bank, she stated, and am still here as a loyal customer! Today she told a bank manager that i had a bad reputation which is a fraudulent statement, hurting my character. After over 40yrs off and on with frost bank they are losing there customer's over these immature, emotional kids, that have no idea what it is to be self-employed. It's a tuff business out here,...

Sorah helped me in the drive thru. Although I was the only one there she never greeted me so I wasnt even sure if she of if anyone had started with my transaction. I needed to let her know I was in a rush so I wasnt going to wait for a receipt, so I had to call in. Not a huge deal but I'm so used to the customer service at frost never being in question. Just remind her to always greet member. Also, I had sent in my deposit in the envelope from my other bank, I asked if she could just shred it for me, which I've done before at other frost banks and she said she couldn't because it had my personal information on it. It confused me considering I've done it before and I also work as a teller for a credit union and have always gladly accepted a request to shred something as simple as an envelope...

Christopher closed my checking account without my permission or authorization. I was unable to receive my direct deposit and properly manage my funds. When I contacted the manager they stated that it happened due to a missing signature. The only reason I made a new account was because they allowed fraudulent checks to go through and I had to do a close reopen. No repercussions will be made from Christopher closing my checking account completely unauthorized. I’m extremely frustrated and will be taking my...