Rosella Coffee at Methodist Hospital — Restaurant in San Antonio

I’m absolutely appalled at the ridiculous reviews below, whoever reads this Please disregard all of them . I should know best as I recently spent 12 FULL days there , my mother even literally slept there nightly with my dad and the staff were extremely hard working. I NEVER saw the poor things stop pumping, moving , ALWAYS SMILING, chatting from dawn to 11pm at night even on weekends to make ALL the customers in this hospital feel comforted and cared for. Going that extra mile. I watched it. Gabby and the team followed and cared for my personal journey in the beautiful Methodist hospital with my darling father, with the most caring, empathetic hearts whilst serving the most beautifully made coffee and all drinks and food , heated and treated with care. My Mexican mother approved of the breakfast tacos and that’s a big call as she hates eating out. We had no other option during this time and thank God this was the option. The food was delicious , fresh and the managerial team worked harder than anything I’ve ever seen before, I even threatened to kidnap them to Australia where I own and run a very small version of Rosella cafe which pales in comparison on all levels. I serve specialty coffee with some of the best baristas in Australia and was very happy with all the coffee and alternative drinks prepared for my family & I by Rosella’s team and normally hate American coffee. I’m not sure where other “baristas” below have worked before but Australia rates close to Italy in coffee quality. Cleanliness, restocking everything was spot on and comforted us all during the absolute worst time of our lives’. I am sick and tired Of reading people give bad reviews when they have no idea what it feels like to run and own a business of their own. Things are a hell of a lot easier said than done when you have no clue about business or the risks taken to serve your community. Everyone on bloody google thinks they’re Anthony Bourdain. Either way Thank you to Pablo and the team at Rosella you are kicking goals and my family really appreciated all you did. Your empanadas, tacos, matcha & Mexican street corn were incredible And your gelato cup made my daddy smile in his last...

As a barista myself, I can confidently say this is the worst coffee place I have ever been to. The other day my grandmother was having surgery early in the morning and I stopped to get a latte.The young girls working behind the counter WITH their manger behind them were talking amongst themselves, laughing loudly and eating food while blatantly ignoring me. When I finally had my order taken, the girl behind the counter was soo rude and short, like she was annoyed I was even there. She rolled her eyes multiple times all while still chewing her food. Ew. The manager working did not seem to care at all. I waited over 10 minutes, there was no other customers. The girls behind the counter were still laughing, talking about me saying oh yeah she must be in a rush haha. Yeah I was in a rush my elderly grandmother is having a major surgery. You work at a coffee shop inside a hospital. Please grow up and show some maturity, this is not a good look for you. Yes I was annoyed with the poor customer service and being laughed at, I also needed to get back to the waiting room. I finally just went up to the counter and asked the manager for a refund before my drink was even ready. The girl working didnt even know how to give me a receipt so...

My wife is in Methodist Labor & Delivery and for 8 days I’ve been going to get coffee. Today (12/5) I go to get coffee in the evening around 5:30. There are several employees working. The GM decided that it was appropriate to hold a staff performance review at a table where all her coworkers could here as well as customers. I told him that it was incredibly unprofessional to be having that conversation right there. He was asking her personal questions as well which makes it even worse. It was not a positive review at all. As a business owner myself, I have never seen such disrespect for an employee or such unprofessionalism ever. I hope that management does not condone this time of action. I hope that if management does that every employee leaves and finds a employer who shows them more respect than that. I will not be returning to this business knowing that is how they...