VIA Metro Center — Local services in San Antonio

It was ok but I would say they the accessibility dept is a bit unorganized. My mom went there in December on the 12th or so for a assessment to be determine if she qualified for short or long term services by their doctor they had hired. Well either before or after the assessment, a female employee took my mother picture but never gave her no ID. Now after her assessment, the female employee told my mother she would hear back from them in 2 weeks or less. Well with the holidays interrupting, she never received her approval letter that they supposedly sent out on the 18th of Dec. So lastweek, I called to see what was the hold up, a hispanic lady inform me that she was approved for 3 years max of services and if she still wanted to continue services to let them know around her anniversary of approval. But TODAY, a African American employee told my mother that she may have to pay $3 for a new ID. So I told her put me on speaker. Because they was looking to see if any mail was return back and it wasn't. So the African American employee mention about possibly fraud. There has not been no fraud, but rather taking photos BEFORE being APPROVED, they needs to take the PHOTOS AFTER instead even if its means a 2 week wait on approval. My mom was approved but the previous employee took her photo to SOON before she was approved and coming here today would have caused her to pay $3 for something she did not do on her end or received. So being organized would be nice. But luckily, she did not have to pay no $3 and got her ID free, but they said when she get her new ID to destroy well hell if we did not get her approval letter from Dec 18th what makes them think we gon get her ID. Its just gon be floating until then w/the post office cause their no telling if they still behind on delivering...

I had the worst experience in my life. Hopefully I will never have to go back their ever again. I am elderly & disabled, and all they did their, was laughed and made fun of me and gave me the hardest time they could. I accidentally left my cell phone on the 28 bus. My friend helped me tract it back to the VIA bus station. Like I said I'm elderly & disable, my memory is not as good as it used to be not to mentioned that I've lost about 10 cell phones & 2 tablets in the past 6 months. That's alot of passwords to remember. They would not give me my cell phone without me giving the my password. I could not remember it! Even though I'm the one who said they had my phone, I'm the one who described it to them. I'm the one who stood in front of them and called my phone. All they had to do was answer my friggin phone & they would of seen , and would of saw who the owner was. Instead they wanted to disrespect & laugh & make fun of me, an elderly & disabled person. I'm talking about the lady in their lost -n- found and their security person. He laughed right in front of my face and said," you mean to tell me that you don't remember your security pin ( and laughed at me)?". I said yes, that's right. But if yall would just look at my phone that I have in my hand, yall will see google has the number to the phone yall have in ur lost in found, that y'all won't give back to me, google has it registered to me. They wouldn't even do that. They stood there & had me stand there for 2 hours just so they could laugh, make fun, and disrespect the elderly & disabled. It was the most horrifying, embarrassing, demoralizing, disrespecting...

Tues April 2 2024 north Star transit center on san Pedro is apparently under remodeling and renovations and have a lot of maintenance men there working on the inside restrooms and waiting area. There were no signs posted on the entry and exit doors to notify the customers who ride via and were coming and going from there. The young lady working there today as security guard, very confrontational and abrupt and was kicking people out of the waiting area as soon as we walk in. But how were we supposed to know about the remodeling of the bathrooms and all those maintenance men. They never posted any signs saying we can't wait there. I understand she was just trying to do her job and let others know they can't be inside there. But her whole approach was very off putting and rude. I called via customer service and voiced a concern about that. They were the ones who notified me of the remodeling of the bathrooms there. But via should have posted a few signs on the doors to let people know upon arrival of what...