GameStop — Local services in San Diego

I hardly go to Mission Valley because I usually shop at Plaza Bonita, and now I have further reasons to not bother with this area. I prefer a GameStop store that doesn't:

1. Make unnecessary scenes or attempt to make a scene out of me and my loved one.
2. Have Full DISPLAYs but LIMITED Products to purchase.
3. Have Sales Reps that scream and lie to their customers.
4. Have Sales Reps that imply speculations rather than proof and ridicule over quality customer service.

Let me explain: This Mission Valley GameStop has the weirdest reps I hve ever encountered, she was using a very loud voice which was so unnecessary for such a mini-sized store. My husband and I asked to purchase the Chrome Black wireless Xbox controller on the wall but it wasn't in stock. My very polite husband (he's the type that's so polite he says sorry for being polite!) asked if GameStop was still running a promotion for Xbox Controllers that Plaza Bonita had during his last controller purchase a few months ago.

She continued to speak at the highest volume she can muster just to say she had never heard of such a promotion (her coworker even agreed with her without any research) and then she stated that promotion was something illegal!

It sounded very much like she was saying: "You-people-are-running-a-scam-at-one-GameStop-and-it's-not-happening-here"-type-vibe and she was saying that the Plaza Bonita GameStop was running a scam too! The Vendatta!

We clarified that the discount was on GameStop printed cards that were slid into the XBOX controller boxes AFTER purchase to give the buyer a discount on XBOX online store with a code that could be entered into XBOX to get discounts on game purchases and add-ons.

She again replied in the negative, making faces and talking very loudly. My husband still calm and friendly says to her, "maybe Plaza Bonita just sells more than this stor-" before my husband could even finish this karen was like: "WE SELL THE MOST IN SAN DIEGO!!" another customer looked at her like she was crazy. It was like her goal was to make us uncomfortable and a negative center of attention. She failed. I was positive that she was not the store manager, I proceeded to cut the conversation short by asking her:

"Since the highest selling store in San Diego doesn't have what is on the shelf in stock, can you tell me which store does?"

Pause. Silence. PLAZA BONITA had 5. We left immediately, and at the Plaza Bonita GameStop, the two men behind the counter CONFIRMED the promo had ended about 30 or so days after my husband first received it, because it was that same rep that had been there before and remembered how excited my husband had been about it.

Furthermore the promo was at limited locations and Mission Valley was one of those locations that DID NOT give this promo to their customers!! He found all of this on the same system the women in mission valley had to use. The In-Store Intranet basically. So instead of refuting us, all she had to do was a GameStop POS Goggle like search rather than all those theatrics. For Shame. Like Who Raised Her.

Plaza Bonita knew exactly how many CHROME BLACK controllers in stock they had AND if it is NOT IN STOCK they TAKE THE BOX OFF THE SHELF!! NOW THAT SOUNDS LIKE THE TOP-SELLING STORE's behavior to me! PLAZA BONITA OVER Mission (Karen) Valley for me and my super polite lovable husband.

BTW she has dark hair, stands about 5'5, slender and has a very wide smile and very wide bluish green eyes I believe, watch out for her. OR JUST GO TO...

Going to GameStop is like stepping into a bizarre social experiment where the goal is to see how fast they can ruin your day while trying to sell you something you never asked for.

Want to trade something in? Great -- just be ready to unpack your entire inventory in 0.00002 seconds or less or risk being scolded like a misbehaving toddler in front of a line full of strangers. God forbid you take a breath while handing them the games they'll turn around and sell for 500% markup.

But don't worry -- they'll make up for that awkward interaction by wasting your time aggressively pushing pre-orders for games you didn't even know existed. Spoiler: they won't actually notify you when it arrives. They say they'll call. They won't. It's like making a reservation at a ghost restaurant.

And the upselling? Relentless. Want to buy a $10 used game? Prepare for the full GameStop gauntlet: preorder pitch, loyalty card, "pro" membership, strategy guide, extended warranty -- all while you're just trying to leave with a little slice of nostalgia and your dignity intact.

Somehow, they make money off trade-ins while treating the people who bring them inventory like a burden. It's a weird flex from a company that's one Fortnite skin away from total irrelevance.

It's wild how they'll waste five minutes trying to push a pre-order you clearly don't want, but treat your trade-in like a personal inconvenience. For a company that makes a living off used games and loyalty, they show very...

I want to give this place a higher review, I really do. They've been so extremely helpful and polite in the past, and I've witnessed some of the employees here working very hard to get customers some difficult items (for example, the Limited Edition Zelda: Majora's Mask New 3DS).

The problem is that those employees are gone. I don't know when they stopped working here, but the employees that I've engaged with here since then are not as helpful, often rude - especially when answering the phone - and I've walked into the store and waited at the counter for the employees to finish their conversation so they can help customers.

This morning I called several times and the phone rang and rang. I'm certain that a few times, somebody picked up the phone and immediately hung up. Eventually someone picked up and answered, "We're not open. Call back later."

I didn't realize the rules of retail were that if customers call before you open, you don't have to be polite, or friendly, or even pretend like you care about your job.

Rest assured, this will be the last time I buy from this GameStop. Convenient though it may be, I'm not shopping to make a retail clerk feel powerful, and I'm not here to be...