Sandbox VR — Attraction in San Diego

My son and some family went for his birthday. Half had multiple technical issues and at a few points only half the players we active while other times they were all paused. They were told technical issues are normal but seemed like it was downplayed in person. I called after and encountered a person who simply said, "I'm not going to do anything for you, maybe someone else will..." a male then answered. He said he was an administrator and made no apologies nor attempt to compensate. He said MULTIPLE issues are expected during sessions, especially in the morning. This was not disclosed while we booked. At $50 person, we paid close to $500 for 30 minutes of play. When technical issues are expected and a normal part of gameplay, the price does not meet the quality for a sub-par experience. The issue was made worse as the company took no responsibility and did not even apologize. I hope people take this information into consideration before patronizing this...

Tried Sandbox VR - Rebel Moon in San Diego with friends, and it was an extremely disappointing experience. The game crashed 3-4 times, my friend’s VR connection got disconnected, and my gun stopped firing. The game stopped 4-5 times in between, completely ruining the immersion. We gave feedback to the staff, but instead of addressing the issues, they just told us to leave a review—so here it is.

I’ve tried Sandbox VR in Bay area before and had a great experience, which is why I brought friends who were trying it for the first time. Unfortunately, this was nothing like I expected. The service was terrible, the staff didn’t even apologize, and the experience was not worth the money. No compensation or apology was offered, making it even worse.

Considering how expensive these experiences are, I expect at least some form of refund or credit for the poor service and technical issues. I hope Sandbox VR takes responsibility and...

STOP READING REVIEWS AND JUST GO DO IT!!! This was so fun!!! Our entire group had a blast and we are so glad we got to experience this during our trip from NC! It is energetic, fun, and everyone can do it even if you aren't used to it! We had such clear instructions from Vi that she made it easy for us to not have any questions and really soar through the game successfully. She was awesome and so knowledgeable and helpful. She multitasked easily, helped several groups at once, gave very thorough instructions and made sure we felt safe and comfortable the entire time. Definitely ask for her!!! You will have fun and you won't regret it! We did Deadwood Mansion and the rats were so creepy because sometimes they would climb on you (digitally) and some of those zombies are FAST! But wow it...