Japanese Autocare — Local services in San Diego

Japanese Autocare came highly recommended by my neighbor, at a time when my car needed an excess of a $4,000 repair and had been bought from and only serviced by a Toyota Dealership in San Diego. Because of questionable advice from the dealership, I chose to get a second opinion from Japanese Autocare. That visit and subsequent others have continued to exceed my expectations in both car and customer service! Recently, I saw the oil light come on, followed by a smell a few weeks after the light came on. I called in the afternoon, described what was happening and Japanese Autocare suggested I immediately bring in my car. As it turned out, I came to them an hour before closing and they were able to, not only change my oil, but also, with the help of more than one service person, identify additional items of concern but not emergent. We scheduled another appointment, I left a few minutes after closing, not only feeling safe to drive, but also trusting the recommendations I had been given. I have NEVER felt pressure of any kind to complete more services than I anticipated and the pricing has always been more than fair. I had had 8 years of service history solely with a Toyota dealership and, because of Japanese Autocare's obvious commitment to integrity (not to mention their talent as mechanics!), I switched my allegiance to their shop and have not looked back. I truly would recommend them without...

I WOULD NOT RECOMMEND JAPANESE AUTO CARE.

I was completely DISAPPOINTED AND FRUSTRATED that I had been taken advantage of and scammed for over a year. This occurred because my husband worked out of town, I work a lot and am ignorant to the mechanics of my vehicle while placing complete trust in the owner.

Each time I picked up my vehicle (which was many times, I have a lot of receipts to show for it), the check motor light was on, it was not running correctly, so I had to return or leave my car. My Red Dodge Durango spent more time at the shop then in my driveway. Ask the repair shop next door as it was a permanent fixture at Japanese Auto Care.

I was provided a loaner. More so than not, on empty, with the check motor light on, and dirty. I have a lot of patience although I asked myself "would I trust my hair to a stylist that has bad hair, or a weight doctor that is over 300 lbs?"

I am hoping this negative rating will change the way business is conducted at Japanese Auto Care, but as I know from dealing with people, character does not change. I can only hope and pray.

Honesty must be #1 PRIORITY.

Character and Non-Ethical business conduct "Never" should play a role when providing customer service.

The Department of Consumers Affairs will be next in receiving a letter from me.

OCEANSIDE TRANSMISSION THANK YOU!!!!

Lana...

Rolled up, unannounced, needed a quick repair for my Japanese import. While they don’t work on my van specifically once I mention, I just needed to change the battery terminals they said no problem. David and Jimmy (ret Navy) came out and took pictures of the van because it’s cool, and they repaired the problem in 20 minutes flat and refused to charge me. How cool is that? I did end up paying for what I thought was a fair price. I insisted, they are amazing techs and really great guys to just shoot the breeze with about Japanese cars. They’re professional, honest and trustworthy. Believe me if I had another Japanese import I would definitely bring it there for service. They didn’t have to work on my van. In fact, it looked like they were pretty busy, but they took time out of their schedule to fix my terminal lickety-split.

I appreciate that because it says something about them as mechanics and business owners. Judging by the other reviews, I have read on Google. It seems like most people tend to agree with me. If you’re looking for quality Japanese auto service, definitely check these guys out. They are pretty amazing. Thanks again David and Jimmy for excellent service. Hope to see you guys soon. Maybe I’ll just drop in...