Jo Malone London — Local services in San Diego

This review is for their online ordering service. I ordered something for my wife online for pickup at this La Jolla location.

I have to say that my experience with your online ordering has been terrible. I never received the email stating my online order was ready to be picked up, after waiting 4 days. Yes, I checked my spam folder. I was unable to do an online chat because their chat system was down when I tried (over the course of two days), and it’s actually unavailable today. I have not received a reply to my email request for support, and it’s been 3 days. When I called the 866 number, the wait time was tolerable, but the rep was not empathetic, and only repeated that I had cancelled the order. Again, I did not, and being accused of doing so does not at all sit...

Won’t buy again from Jo Malone again. Purchased my wedding perfume here and had it engraved. I understood that engraving made it not possible to return. When I got home I went to try it on and realized the spray function did not work on the bottle they gave me. I tried everything, taking off top and putting back on, running under warm water, etc. When I brought it back into the store and let them know the perfume was broken and would not spray they emphasized that engraved pieces were final sale even though the bottle is COMPLETELY UNUSABLE. I’m now having to buy another wedding perfume elsewhere and wasted $160 because they didn’t check the bottle before selling it to me. Seems like their engraver is a way to minimize returns from faulty...

I recently had a shipping issue that I had not taken care of after purchasing a product there for about five months. I was long overdue to call them. The manager was extremely helpful and worked for over a week trying to help resolve my issue. Ultimately the Company/store went above and beyond to help me, even though I feel like many other stores would have just said “sorry”.

Customer service is amazing there, even another employee encountered was super nice and helpful. The products are pricey for a reason Dash they are excellent quality and I would highly recommend investing. I had a diffuser that lasted over six months in my work office and never lost sent and Strank‘s. I have perfumes that are extremely pure and smell and go on...