My father fell down their stairs, injured his ankle, nobody cared.
My parents were visiting from out of town (they're both in their mid 70s). It's very dark in the restaurant, and when you enter from outside it takes a few minutes for your eyes to acclimate. Somebody immediately led us to our seats upstairs and it was very difficult to see where we were going and the ground was incredibly slippery. My father already has some trouble seeing and my mother had to guide him.
The stairs to get to the second floor are extremely steep and narrow and poorly lit. Midway through our meal, my father had to use the restroom and couldn't see down the stairs (again, it's very dark in there). He asked a nearby server to help him down the stairs and they refused. The server told him that he would walk down the stairs in front of my father, and if my father fell, he would just land on top of him...I thought that was EXTREMELY ODD.
When we were leaving the restaurant after our meal, again my father was having difficulty navigating the stairs (and I have to say, so was I). He ended up losing his balance and falling all the way down the stairs and landing on his back on the floor at the bottom. There were servers all around AND NOT A SINGLE PERSON STOPPED TO ASK HIM IF HE WAS OK OR TO HELP HIM UP. I've never seen anything like it.
He needed to be helped out after that because he was limping. Both my mother and I tried to speak to a manager about what happened, but nobody would talk to us. The hostesses didn't care either. We've tried calling them and writing them, but we never heard back.
My father ended up getting imaging done and he has a torn tendon in his ankle. He's had to go through several months of physical therapy and he's still not fully recovered.
I'm so shocked by what happened and how little anybody has cared. It speaks volumes about the type of staff that work there, and the management that runs that place.
This is a warning for anyone that isn't stable while walking or that has trouble seeing in dimly lit areas, maybe avoid this place or ask to be seated on the ground floor.
I'm never going back there and I hope nobody else has...
Read moreBeautiful restaurant with a great ambiance! We sat at the bar since we couldn't get any reservations, and the bartenders were really nice. We ordered the falafel, which unfortunately was burnt, but the cauliflower was delicious and had a nice spicy kick. The Kabab Kubideh was served over some tasty bread, which we enjoyed.
However, I was disappointed with their greedy attitude regarding the menu. Typically, falafel comes with tahini sauce on the side, but when I asked for it, they told me it would be an extra $2. It wasn't about the money; it was the principle. Falafel should be served with tahini, and charging extra for something so standard felt unnecessary. Plus, the portion they offered wasn't enough, (they had used some on the bottom of the plate for plating ) especially since the falafel was burnt and we didn't finish it, yet we were still charged for it
Highly recommend their Saffron ice cream with cotton candy and dash...
Read moreI was visiting from Canada and craving authentic Persian food and I’m so glad I found this place! From the moment I walked in, the atmosphere took my breath away. The decor was absolutely spectacular lanterns glowing softly, beautiful Persian carpets, and a ceiling full of twinkling lights that made it feel like dining under the stars. The food was equally amazing rich flavors, perfectly cooked kebabs, and the most delicious tahdig I’ve had outside of Iran. Every dish was beautifully presented and full of authentic taste. It’s rare to find a restaurant that combines such stunning ambiance with genuinely delicious Persian cuisine. Highly recommend this place to anyone who loves great food and an unforgettable...
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