Nordstrom — Local services in San Diego

I am writing this review, on the most vile sales associate in Nordstrom: Ingrid J.

Register 4352, Trans#7401.

Never had I ever encountered dismissive, rude, passive aggressive, silent treatment from any sales associate, until yesterday! I approached the non-luxury women's shoe register to return two pairs of Autry sneakers. While two sales associates were behind the desk at the time, neither one of the associates responded, nor looked alive when I said, "Hello! So, I proceded to say: "I'm here to return these shoes", the male sales associate walked away and left the immature woman sales associate behind the desk to assist me. She rudely "demanded to know", (never asked politely) If had a receipt. So I said, "let me get it from my app". Then, she rudely commanded, that I read the receipt number aloud to her. So l, without saying a word, displayed my phone screen to her.At this point I was %100 sure, that she was purposely being rotten to me. Mal-mannered, she continued to use the register. Once again, she spoke to me in a rude mannered when she asked me, if I wanted a receipt for my return, and I said simply said, “yes”. She didn’t deserve a “yes, please” from me. Right after I accepted my receipt from her, I turned my back to leave, when she decided to say in the most aggressive, demeaning and loud of ways "YOU'RE-WELCOME", to me!! The nerve of this passive aggressive and mentally ill sales associate. She expected a "Thank You" from meeeee?? I am not the one who is paid to be cordial to customers. I was the happy go lucky customer that greeted her from the start. Her trash attitude made her unworthy of my love and light. I was the one who was ignored and purposely dismissed!! Was this an act of lookism or ageism? Because it sure felt like it!! What was her problem? I did nothing to her. Good thing, Nordstrom can review their cameras and see that what I am writing here is true. Regardless of her not liking me, or her just being in a horrid mood, her JOB requires her to give Nordstrom customers, DECENCY!!! Specially when I was polite from the start. The fact that Nordstrom is allowing their sales agents to mistreat their customers is baffling to me.This person should immediately be reprimanded and kept away from customers in a dark room some where doing stock. She is lucky I didn't make her cry. Instead, l asked her to bring forth the manager. I decided to write this review because I left unsure of how the manager made me feel. I felt that I was told by the manager that she was sorry that I was having a bad day!? What? I was having a great day until her sales associate unfairly mistreated me!!! I had every right to feel upset, I WAS DISRESPECTED by a child. I am entitled to feel how I feel. That is why I am writing this today. Someone please, do something about this unfair customer service. Thank you, for your attentiveness.

With...

Disappointing Payment Processing Experience at Nordstrom

I recently had an unfortunate experience at Nordstrom that I feel compelled to share. It pertains to an error in payment processing that has left me frustrated and dissatisfied with the level of customer service provided.

During my visit to the store on [10/15/2023], I made a cash payment of $900 for my Nordstrom Credit Card. Additionally, I handed over an extra $100 to be included in the same transaction. Unfortunately, the cashier at the register made an error and only recorded the $900 payment, completely disregarding the additional $100.

Realizing the mistake later upon reviewing my statement, I made several attempts to contact Nordstrom's customer service for assistance. However, to my dismay, I encountered a lack of responsiveness, unfulfilled promises of callbacks, and even accusations that I had made an error.

I want to clarify that the cashier did not return the $100, as your representatives suggested. The amount was never entered into the system, resulting in an unjust loss on my end.

This incident has left me disappointed, especially considering Nordstrom's reputation for exceptional customer service. As a loyal customer, I have always appreciated the attention to detail and professionalism demonstrated by Nordstrom employees. However, this experience has tarnished my perception of the brand.

I kindly request that Nordstrom promptly investigate and rectify this matter. It is vital to address the error, acknowledge the mistake made, and refund the missing $100. Furthermore, I urge Nordstrom to reevaluate its customer service procedures and training to ensure that similar incidents are handled more efficiently and respectfully in the future.

I hope that by sharing my experience, Nordstrom will take the necessary steps to address the issue and uphold its commitment to customer satisfaction. I regret to inform you that due to this disappointing experience and the subsequent lack of satisfactory resolution, I have made the decision never to make a purchase at Nordstrom again. This incident has eroded my trust in the brand, and I cannot justify continuing to support a company that fails to prioritize its customers' concerns and provide adequate customer service.

I hope Nordstrom takes this feedback seriously and uses it as an opportunity for improvement. It is crucial for businesses to understand the impact that negative experiences can have on customer loyalty and future sales. Update* an email was sent on 01/02/2024 as requested and have not received a reply...

A Transformative Experience – Chris at Nordstrom is a Fragrance Alchemist

I had what can only be described as a transformative shopping experience at Nordstrom, and it’s all thanks to Chris in the fragrance department.

Chris didn’t just help me shop; he ushered me into an entirely new dimension of scent. From the moment we began talking, I felt like I was part of something rare and artistic. His energy was vibrant but never overpowering; there was a warmth, attentiveness, and gentleness in the way he guided me, especially as someone who didn’t know how to articulate what I liked or how layering worked.

But what truly set Chris apart was the way he saw me, not just as a customer, but as a person with a story, a mood, a why. He listened closely, asked thoughtful questions, and then built a scent profile that felt personal, elevated, and completely aligned with who I am.

He spoke about fragrances like a poet, using rich visual metaphors and tactile language that made each scent come alive. It wasn’t just educational, it was cinematic. I could see, feel, and imagine every perfume as a scene, a memory, a presence. Chris turned what could have been a simple shopping trip into a journey, one that felt equal parts science experiment and soul discovery. He’s not just a fragrance specialist; he’s a true alchemist.

By the time I left, I was absolutely buzzing. Euphoric. I felt like I’d just uncovered a new version of myself: layered, elegant, feminine, and unforgettable. I purchased three perfumes on the spot and am already planning to return for a fourth.

That night, I dreamt about the experience. And the next morning, I woke up still glowing with excitement. I’ve already shared this story with friends, and I know it will stay with me as a core memory.

Chris didn’t just sell me perfume. He sparked something deep within me: confidence, creativity, and joy. That kind of impact is rare.

Please recognize him for his artistry, emotional intelligence, and the unforgettable magic he brings to the Nordstrom experience. I am now a loyal customer for...