Bluemercury — Local services in San Francisco

The differentiator for BlueMercury from Sephora is their AMAZING customer service. They usually employ people who are just really well-trained and provide a higher level of service, transcending to relationship, with local clients. I used to love this location as that relationship feel is what I’d experienced - to the point that, last year, when I really wanted an out of stock perfume, they took my number and called me weeks later when it was in stock to come grab it. They even called me personally to let me know I had a $40 reward expiring and then honored the gift 2 days past expiration. Point is: they were amazing at managing customer loyalty.

However, the last few months have been rough for this location. They’re consistently changing their hours and not updating their website or Google, they’re consistently out of stock of popular items, they no longer offer the amazing samples and perks, and IMO the customer relationship feel isn’t there anymore. When I went in today, I was the only customer in the store with one associate who barely greeted me and didn’t offer help because….she was too busy hanging out with her boyfriend. This was a rare time that I actually needed help with choosing a product too. :-(

I primarily go here for Oribe products and the local hair salons sell enough of those that if BM is no longer offering the personalized feel of their shop, then I don’t need...

Great customer service. Friendly staff that are extremely helpful. High end quality products; no cheap junk at this store. The store is immaculate as far as cleanliness unlike some other beauty chains or bargain stores that are dirty with used tissues and messy open products carelessly left about. The aesthetics of this store is refreshing; lots of light and easy to walk around between the displays. Very pleasant place to shop. Contrary to what others have posted they are not commission-based. Not sure where they got their information on the store’s sales/bonus commissions but they are misinformed. I've been shopping at this location for quite a while and not once have they tried to sell me a product I didn't want. This location also has a beauty salon on site and the stylist is amazing. My favorite place to go when I need to get...

I like the Bluemercury in Embarcadero--my salesperson paid attention to what i was asking and suggested several products with different price points. I do not however like the Bluemercury at Macys--i was looking for a cleanser and didnt particularly need any advice--i was just comparing--and the sales person started suggesting eye cream they had on promo that week. I told her i dont need need eyecream and she looked at me and said "Hmm, really?" like "OMG, you look like a raccoon, lady, you SHOULD BE looking for this magical eye cream!!" LOL so i will never...