Mighty Pilates — Local services in San Francisco

I have been attending private Pilates appointments at Mighty Pilates consistently three times per week since April of this year (2024). In that time, I have never canceled an appointment, with one exception: I recently experienced severe heart/chest pains, which were intense enough that I would have needed to go to the ER had they persisted. Just last week, on the morning of my scheduled private Pilates appointment, I developed sudden COVID-like symptoms—fever, sore throat, and runny nose—along with food poisoning from something I ate the night before. Out of concern for my own health, as well as the safety of those at the studio, including my instructor, I requested to cancel the appointment.

Despite this, the studio manager refused to grant an exception and still charged me for the canceled session. Meanwhile, my private Pilates instructor has had to cancel on me multiple times, most recently with just two hours’ notice. I want to be clear that this is not a critique of my instructor—she has been excellent, and I fully understand and support her need to cancel when she is unwell. However, it seems the same understanding is not extended to clients who are unwell and need to cancel.

I had hoped to continue at Mighty Pilates, as I truly enjoy the convenience, the classes, and working with my instructor. However, given this experience, and the studio’s lack of flexibility in recognizing that illness—something no one can predict—can impact clients just as it does instructors, I have decided I will not...

These classes are short and not worth the money. The variation in instructors is WILD. Some are great, some are frankly less than great. The worst part however is the management. Customer service? Non existent. I registered for a class. Had a confirmation. Showed up to said class and was told I was on the waitlist. There was an open reformer. I asked if I could take it. Was told I needed to wait 10 minutes (into a 50 minute class) to see if anybody showed up for it. After 6 minutes, it was clear nobody was showing up. I asked. Was told I needed to wait. Waited another 2 minutes. Was told I needed to wait. I walked out. I then emailed the manager. I got the most patronizing email, even sending proof of my confirmation. Despite not getting charged, I had already paid for parking. She said she'd "look into it" and never did, zero follow up. I have been taking pilates classes at other studios for over a decade and these are the least serious classes and just not worth the money. So many other new studios popping up. Take your money and your...

The Mighty Pilates studio in SF is amazing! Couldn’t recommend it more if you’re looking for more of a traditional pilates practice on the reformer. I’ve gone to a few different instructors classes and each one never disappoints. Each instructor has a different teaching style but all still give you a great workout. They all have been super helpful, fun, and welcoming in class making it an awesome environment to workout in. They are also focused on making sure you have the correct technique to give the most effective workout possible and aren’t rushing through the motions. The studio is super cute with gorgeous high ceilings and clean. I look forward to my...