Chase Bank — Local services in San Francisco

Chase Bank Private Client V.P. Justin Sloan at 555 Mission Street in San Francisco should deserve some recognition by management for he seemed to be the very few employees that has revived my faith within the banking industry of late. He is always very helpful, professional and responsive to my concerns and needs throughout the years especially during the Covid Pandemic! Unlike some of his colleagues whom are great at providing lip services or even throw a monkey wrench at the works by telling other truly helpful good employees in the branch such as Fantasia Jackson that she cannot fax application to Headquarters for “self- directed brokerage accounts.” This happened two weeks ago even though I was instructed telephonically to do so by a supervisory employee with customer service earlier the same day when all else had failed, i.e. electronically/ via internet to open aforementioned account! With banking hours being cut back including services by most banks, it has been a refreshing experience to know that bankers such as Justin and Fantasia are still around to complete the important mission set forth by their charismatic CEO and Chairman Jamie Dimon of JP Morgan Chase & Co. In spite of the limited resources or encouragement Justin and Fantasia do their best to help out customers like myself that require a service dog to get around! Being the largest bank in this great nation, I believe it is important that Chase Bank management should reward good employees and weed out the bad ones for many large banks and corporations had failed of late because their leaders had failed to discern such differences in its rank and file! Finally, it is my fervent hope that Chase Bank would integrate the few decent employees from First Republic Bank into Chase Bank on a permanent basis for they are part of the JP Morgan...

I'm not one to write reviews, but I tried getting help with a business banking issue, and the person I was assigned to didn't even try to help. Took one look at the screen and then literally stood up to usher me out; she didn't even let me explain the full context the issue I'd had and cut me off when I tried. If Google gave an option to leave 0 stars, that would be...

Honestly a joke. Just want to change my phone number.

Mobile app not working, customer service online asking 10informations and making me lose 1h and not working either at the end.

Bank advisor not answering emails.

Came 2 times in person and not able to change my phone number because they want a passeport and not an Id.

Really really...