Pie Punks — Restaurant in San Francisco

Pizza was great. Not too many toppings and plenty of flavour. The people working there were great apart from the owner. The paid staff were happy go lucky and fun. The atmosphere in the place was good too…old style and renovated nicely.

I marked the score down because the owner was judgmental and ungrateful. I was given a visa voucher from an airline because of a flight delay. The owner immediately said that what I was doing was dodgy, because I asked if I could use the voucher. In the end the voucher didn’t work and of course I paid the lot.

There was no apologies nor was there appreciation that I paid without fuss. And right until the end the owner continued to behave like I was trying to rip them off, even as I paid in full. I called them out on this and they keep quiet. It is not my fault that I had to spend a day in SF and use United’s meal voucher. I don’t need to be treated like a criminal.

The tip I left was small…because how can I trust the owner to pay their staff in full?

In response to your response: All I can go on is that the person who accused me of wire fraud (in a public place) and took my money, said that they [I don’t know what gender the person prefers] were the owner. If that was untrue, that’s something that you might consider taking up with your team [not my problem].

Regarding asking me to call you, I don’t have your number and I have now left the US because, as I stated in my review, I was only in SF briefly because my flight was cancelled.

At the end of the day, feedback is something that you can chose to value or not. Listen to the feedback, decide if there’s any merit to it and where this is the case, make changes to improve.

If there is someone working at your restaurant who is treating customers like criminals, you might consider setting your expectations with your team along the lines of …Team, we value our customers and should try to be empathetic towards their position. That way you are not pushing a culture of blame, while articulating your standard. It is fine to say that you don’t accept the use of vouchers (although for your information vouchers from United are actually the same as a debit card and use the same system), but perhaps don’t lead with “…what you’re doing is dodgy…”

However, if you don’t think that this is important, then you can choose to do nothing.

Another opportunity for improvement is that your e-payment system asks for customer feedback. However, the questions only direct the customer to provide positive feedback and do not ask any relating to opportunities for improvement. Again, you might decide that you only want to hear good news and that it is fine that the system doesn’t give the customer opportunities to provide improvement feedback. However, know that you will be missing an opportunity for your customers to provide feedback directly to Punks rather than...

This place was unfortunately a let down down me, the poor experience started as soon as I walked in. I was standing waiting to be seated another gentlemen came a min or so after me, I was told I could sit anywhere I wanted and chose one or the tables opposite the bar. I had to wait some time to be attended too, whereas the gentleman who entered after me was attended too almost immediately ie offered a menu and some water. I had to wait almost 10-15 mins to be served, it got so bad I almost went up to the bar to get served.

Once I was given the menu, I had to wait almost another 10-15 mins before my order was taken, despite other people who arrived after me having their orders taken. At this point I was getting rather frustrated and was almost about to leave however the server came over and took my order. The interaction was very short and transactional and I didn’t feel very welcome. I didn’t want to feel paranoid nor take it personal and assumed she may have forgotten I was seated.

I had waited between 20-30 mins from being seated to my order being taken, I had ample time to listen to the background music being played. There was a mix of American hiphop being played , Whilst I am a fan of this music I felt rather uncomfortable hearing the N word on repeat on a majority of the songs, especially in a venue where I appeared to be the only black customer. I don’t believe this music was put on to offend anyone and I am sure whoever put it on is a fan of the music, However I personally find the word degrading and offensive - more so in the current setting. There are versions of the songs that can be played that are not explicit and less offensive, I hope the proprietor thinks about this in the future.

The food arrived and it was okay, I also ordered a negroni cocktail that was also okay however, the wait the ambience and the service was below acceptable and all contributed to an overall...

You walk into Pie Punks, and it doesn’t greet you; it grabs you by the collar and whispers this is what indulgence tastes like. The cheese curds arrive first: crispy golden bombs that melt into silk on your tongue, like the Midwest’s answer to caviar. Then there’s the onion pie, a rebellious, tear-jerking masterpiece with layers of caramelized bite and creamy decadence that makes you wonder why you ever settled for a plain slice.

The Detroit-style pizzas come out like muscle cars on a showroom floor, square, unapologetic, and built for speed. The cheese pizza? It’s a lesson in restraint. A classic so perfectly executed it reminds you why the simplest things are often the hardest to get right.

But don’t kid yourself: you didn’t come here for moderation. You came because the beer list reads like a manifesto, a collection of IPAs that pair with pizza like Sinatra with a cigarette. After all, you can’t spell pizza without IPA. And if you need something stronger, the cocktails are straight out of a tiki fever dream: boozy, vibrant, and powerful enough to make you forget every bad decision, at least until the next one.

Pie Punks isn’t a restaurant. It’s a culinary uprising in a steel pan. Plant yourself, raise a glass, and go all in. Because here, the only thing more intense than the flavors is the thrill of knowing you’re exactly where you’re...