Mashka Jewelry — Local services in San Francisco

ADDENDUM: The store owner just called me and apologized for the poor service and I will be dropping off my earrings for repair this week. I appreciate the time she took to call and address the problem.

I want to like this place because the jewelry is gorgeous but the customer service is horrific. I wore a pair of stud earrings twice and the post broke off one. I brought the earrings in to help repaired or replaced and I was asked to pay $25 for a replacement pair. When I refused I was offered to pay $20. I took my broken earrings and left and will not be a return customer. When an expensive piece of jewelry breaks so quickly a replacement or repair should offered...

absolutely love Mashka Jewelry! Every piece in the store feels like it has a story — elegant, unique, and beautifully crafted. You can tell the materials are high-quality, and the designs strike a perfect balance between modern and timeless. I’ve gotten so many compliments on the earrings I bought here, and they’ve become my go-to when I want to feel a little extra put together.

The staff is also incredibly kind and knowledgeable. They truly care about helping you find something that fits your style and makes you feel special. The whole vibe of the shop is cozy and inspiring — it’s the kind of place you’ll want to return to again and again. A hidden gem in the...

I'm leaving this review as a last ditch effort..... I own a home goods and accessories business, and have sold scarves and other accessories to Mashka and her husband's store for years. This past year, without any explanation, they didn't pay a $1,000 invoice with us, and stopped responding to any emails. It's been over a year at this point. I finally got ahold of Mashka recently, after spending WAY too much time trying to track down this invoice, and she called me "cruel" for being upset that they won't pay this invoice and hung up on me. I'm totally powerless here, but think her customers should know who they're...